Client Services Officer
6 months ago
Highly reputed ethical investor
- Inclusive, collaborative, and flexible work
- Sydney CBD | Permanent position
**About the Company**
Our client is a leading Australian Fund Manager, known as a pioneer of ethical investing.
As a Client Services Officer you need to provide genuine information and general advice solutions to members, investors, advisers and employers to help them achieve their required outcomes.
The environment is fast-paced, and the role offers ample areas to build rapport and trust with clients through various means of communications.
**Key Responsibilities**:
- Maintain understanding of managed fund and superannuation products, including product features, risk profiles, asset allocations, fees, costs and investment philosophy to current and prospective clients so you are able to accurately answer queries, inform customers and promote our products to existing customers;
- Manage customer interactions to ensure all enquires are responded to in a timely, accurate and professional manner and accurate identification, logging and effective management of complaints;
- Look for opportunities to encourage potential members and investors join us and establish business relationship opportunities and actively maintain knowledge of legislation, policies and procedures and to ensure you can provide explain relevant issues to our clients.
**Qualifications, Skills & Experience**:
- Friendly, flexible, resilient personality with outstanding customer service skills, proactive with excellent problem-solving skills and strong interpersonal, written and verbal communication skills and strong interest in social and environmental issues;
- RG146 compliance and present knowledge of tax, retirement, superannuation, and investment related strategies, legislation and compliance requirements with proven experience in a call centre environment;
- Work effectively both autonomously, and as a team-player, proactively contributing to a positive team culture and performance;
- Experience working in one of the following is highly desirable e.g. customer service, investment and finance, wealth management, corporate social responsibility, sustainability; AND
- Relevant degree, including finance, economics, business, philosophy, social sciences is highly desirable.
If you have a strong attention to detail, excellent verbal communication and overall are a driven professional, this is a great opportunity for you.
If you are interested in learning more about this position, please contact Angela Wang on 0412 123 587 at Kaizen Recruitment.
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