Service Manager

2 weeks ago


Springfield, Australia MULTIPLE SCLEROSIS SOCIETY OF QUEENSLAND Full time

As the Service Manager, you will oversee Home & Living locations to provide disability support services effectively. Your role requires strong leadership and communication skills to achieve results, build relationships, and influence others. You will innovate services, collaborate with teams and professionals, ensuring industry-leading care within set parameters. This full-time permanent position manages the specific Independent Living sites in Springfield, Southport & Cleveland with visits to the Neuro Wellness Hub in Milton required (including occasional on call). Travel allowance provided.

**In this position, you will**:

- Collaborate with Home and Living Manager and Executive Leadership to establish
- Lead Independent Living Services to achieve financial, people, and operational goals
- Ensure person-centred care standards compliance
- Implement modern care models, manage government reporting
- Oversee customer funding alignment with budgeting; support customers and foster workplace culture
- Manage employee activities like recruitment, talent management, training
- Lead change initiatives, coach Service Leaders on performance management
- Analyse people management data for decision-making; build relationships to anticipate client needs
- Promote safety culture among the team; adhere to Workplace Health & Safety policies actively participate in safety initiatives
- Perform additional duties as directed related MS Queensland's objectives reasonably

**About you**:

- Qualifications in Management, Disability, or Community Services preferred
- Experience in disability services operation required
- Extensive management experience leading dispersed teams essential
- Knowledge of NDIA/NDIS and relevant legislations necessary
- Proven change management skills needed
- Ability to manage resources in a complex environment crucial
- Understanding of contemporary disability support approaches vital
- Strong communication, organisational, and interpersonal skills required
- Commercial acumen essential
- Stakeholder relationship development important

We exist to help people living with MS to get the best out of life; to advocate for change; and to search for a cure. Our promise is to put our customers’ wellbeing at the centre of everything we do.

**As our new full time Service Manager, make your impact by supporting the delivery of holistic disability support services to our customers.**

**What you will enjoy at MSQ**:

- Not-for-profit salary packaging
- Access to free professional development courses and leadership training
- Peer recognition platform
- We are a Q-Leave employer, meaning you have access to build portable long service leave (community services sector)
- Hybrid and flexible working options
- 6 weeks maternity leave + 2 weeks paid partner leave
- Financial Wellbeing Initiatives such as the ability to withdrawing 50% earned pay early and a savings program

**How to Apply**:
**Applications close: Monday 24**th** of June 2024 5pm**

**_ Suitable applicants may be contacted prior to the close date_


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