Service Coordinator

6 months ago


Revesby, Australia My Guardian Full time

**About My Guardian**

My Guardian is an Aged Care and NDIS service provider that is dedicated to deliver the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team.

An exciting opportunity has become available for a motivated, self-driven Service Coordinator to join our team.

**Key responsibilities include**:

- Managing and executing the rostering and scheduling of staff to ensure all shifts have been allocated to the required standard
- Develop and maintain relationships with clients and promote a strong customer focused culture.
- Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.
- Follow and implement customer NDIS and Support programs to ensure all requirements are met.
- Work together with the customer, family/carers and relevant case managers to ensure the client care plan and goals are achieved
- Respond to client complaints and implement plan of action for continuous improvement
- Monitor rostering and scheduling standards and ensure best practice is maintained amongst the team
- Assist in organizing client requests including maintenance, allied health and gardening requirements
- Assist with the admin operation tasks; liaising with My Aged Care, NDIS, clients and staff.
- Perform ad hoc duties and projects as required.

**The successful applicant will have**:

- Ability to work independently
- Excellent communication and listening skills
- Compassionate, patient and caring nature
- High level of organisational skills
- Competent using Google Docs and able to learn business systems quickly
- Sound computer skills in Office and Excel (or similar)
- Able to work in a fast-paced environment.

**What we offer**:

- Competitive salary package.
- Onsite parking.
- Exceptional office culture.
- Weekly Friday afternoon drinks and nibbles in our Head Office.
- Monthly events.
- Healthy snacks and refreshments available.
- Training and career development.


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