First Nations Specialised Banker

3 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 62141
**Department**: AR Contact Centre
**Division**: Australia Retail
**Location**: Melbourne

**Location**: South Melbourne & Hybrid

Build your career at a Big 4 Bank with many opportunities and career pathways
Bring your passion for helping customers and we’ll teach you all about banking
Future proof your career with our ongoing on-the-job training to learn valuable skills

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things, and we need passionate people to help us achieve this.

ANZ’s dedicated Aboriginal and Torres Strait Islander phone line is committed to supporting our Aboriginal and Torres Strait Islander customers, including those living in remote communities, who may face challenges accessing their banking due to living in remote areas, limited access to branches and ATMs, limited internet access, language barriers, and lack access to recognised identification documents to open an account. Bankers on the Aboriginal and Torres Strait Islander support line will be culturally trained and are responsible for handling everyday banking enquiries such as balance enquires, general banking enquiries, internet, and phone banking enquiries, lost and stolen cards, cancelling direct debits, identification/ authentication, account opening and other remote services.

Our team of close-knit specialists come from a range of backgrounds, but they all share one thing - a passion for connecting with people, problem solving and customer service.

Experience or qualifications in banking aren’t required to be great in this role - we’ll teach you everything you need to know about banking and continue to invest in you and your career by providing ongoing one-on-one coaching and professional development to set you up for a career that can go many places. Because at ANZ you’ll be getting what you need to take the next big step in your career and move in leaps and bounds towards even bigger things with us in the future.

Our frontline bankers work rostered shifts, providing our customers year-round services to be there for them when they need us most with operating hours ranging from 8.00am to 8.00pm. We’re looking for people who are available to work flexible hours to support the changing customer habits and needs.

To help make work “work for you”, we offer a range of flexible options to help you manage your life/work balance. Following an 8-week in office training program, this role can be office based or a combination of working from home within a rotating roster (8hr shifts) between the hours of 8am - 8pm Mon
- Fri.

What will your day look like?

Work with a large, energetic service team to support customers over the phone
You are likely to support 30-40 customers per day through personalised and meaningful conversations assisting them with their Everyday Banking needs across retail, credit cards, fraud, disputes, and digital self-service education for our customers
Provide peace of mind to our customers by troubleshooting any issues e.g., technical issues, lost and stolen cards, etc
Work in a professional environment meeting customer-centric, financial and risk targets as necessary
Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Exclusive to Aboriginal & Torres Strait Islander applicants
A demonstrated connection and passion to support the Indigenous Community
Being customer-focused to the core
A strong sense of purpose to assist customers with their individual needs
Being an active user and promoter of technology
Strong work ethic and resilience
Excellent communications skills and ability to engage and understand customer needs
Attention to detail and keen eye for accuracy
Strong sense of professionalism and ambition
Being keen to upskill and learn the fundamentals of banking to build a new career
Excellent phone manner and ability to engage with customers

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you are part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

ANZ is committed to supporting Reconciliation through our 2022-2024 Reconciliation Action Plan with a focus on Building the Capacity of Indigenous Business and organisations to enab

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