Analyst, Client Service Officer

5 months ago

Sydney, Australia MUFG Bank, Ltd., Australia Full time

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**About the role**:
Japanese Corporate Banking Department provides banking and financial services to support businesses of Japanese companies operating in Australia.

Our customer relationship is typically a part of global relationship network originated in Japan. We provide our services to our customers not only to achieve their business goals in domestic markets but also to help integrate in their global growth.

In your role as Client Service Officer, you will play an important role in building and maintaining strong relationship with our corporate customers. The role is given a portfolio of customers and be responsible to answer inquiries from customers and facilitate services together with relevant departments. Mainly, the officer will be in charge of providing banking services in the area of account maintenance, change of signatories, change of customer details, quoting deposit and loan interest rates, bank account inquiries, supporting customers in filling forms and collecting required documents.

You will also be involved in issuances of bank guarantees, loan drawdowns, payment and receipt of funds for domestic and international transactions.

Importantly, the Officer will support relationship managers by identifying revenue opportunities through communication with customers and bring the opportunities to the service deliveries.

Your role extends to administrative duties of the department such as maintaining and ordering stationaries and amenities, assisting member’s business trip, business entertainment, customer meetings and visitors access to the office and the expense claims.

**What you’ll be doing**:

- Working with relationship managers, the role is expected to be supporting maximizing deal outcome from customer service perspective
- Respond to various inquiries related banking transactions, such as change of address, change of signatories, account balance, remittance for domestic and overseas transactions, deposit rate quotes, loan interest rate quotes
- Supporting KYC related work by involving in customer inquiries on periodical KYC review
- Supporting customers in relation to bank guarantee issuance, loan drawdown, setting up term deposits, and preparations of various documents required for banking transactions
- Working closely with eBanking team to facilitate online services and inquiries
- Supporting credit risk team by receiving financial documents and arranging signatures for deal execution
- Supporting credit risk team by receiving financial documents and arranging signatures for deal
- Working as a member of Client Service team, provide support to other members to bring the results out of a team strength
- Working together with relationship managers, sharing information to provide revenue opportunities and bring the opportunities to deal execution and service deliveries

**What we are looking for**:

- 2+ years experience in banking transaction and services
- Business communication in both English and Japanese
- Customer service experience in corporate banking
- Strong numerical skills and attention to details are must.
- Good communication skills and business manners to provide professional and quality service
- MS office experience with key capabilities in Excel, Word and Powerpoint
- Strong communication skills with ability to influence others

**Our culture**:
MUFG fosters a highly professional, supportive work environment that enables our employees to help maximize our customers' prosperity. We focus on building long-term customer relationships and giving back to our communities in order to develop shared and sustainable growth for a better world.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

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