IT Helpdesk Officer

**About us - We care**

CatholicCare is dedicated to supporting the development of our strategic directions, with a focus on growing the number and range of services across the Diocese to reach and support more people in need. We are committed to our mission of bringing joy to those we serve by enabling growth, healing, and hope. Our values of Dignity, Integrity, Compassion, Excellence and Solidarity guide us in fulfilling our vision of living together in thriving communities where the human dignity of all is respected and valued.

**About the Role - IT Helpdesk Officer**

The hourly rate for this position will be $25.41 per hour.

**Key Responsibilities**
- Respond to helpdesk requests and log details in the incident management system.
- Investigate and resolve computer issues for users.
- Deploy new computers and phones following established Work Instructions.
- Provide support for end-user devices, including laptops, desktops, mobile phones, tablets, printers/photocopiers, projectors, and AV equipment.
- Administer the IT asset management system, ensuring assets are assigned correctly.

**Why work with us?**

We know that a healthy work life balance supports our staff. In addition to this we offer:

- Non-For-Profit Salary Packaging plus Meal and Entertainment Benefits
- Fitness Passport - access to a range of discounted gyms
- Promote practices that enable a healthy work life balance
- Corporate Wellness Program
- Career Progression
- Supportive environment offering training and professional development opportunities
- Access to free and confidential counselling through our Employee Assistance Program
- Employee Journey Insurance

**What we're looking for**:

- Completed or enrolled in a Diploma or Certificate IV in Information Technology or related discipline, or relevant industry experience.
- An interest in technology and a passion for working with computers.
- Ability to follow written procedures and work instructions.
- Strong written and interpersonal communication skills.
- Ability to build positive and productive working relationships with people at all levels.
- Experience providing IT support in a business, education, or other formal environment (desirable).
- Experience using a formal helpdesk ticketing system (desirable).
- Understanding of ITIL principles (desirable).

Click here for the **Position Description**

For more information, please contact **Shane Silvestri on (02) 4211 6198.**

**Close Date**: 22 October 2024**
- CatholicCare is strongly committed to the safety and well-being of children and young people, and to the National Principles for Child Safe Organisations. Applicants are thoroughly screened prior to employment._