Approvals Team Leader
7 months ago
493475
- Perth
- Administration/Support Service
- Management
- Full-time (Permanent)
**About Us**
For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community - 1 in 4 customers referred to us by someone who believes in our commitment.
We're not just a company; we're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.
**The Role**
Key responsibilities include:
- Lead and support a customer-centric culture within the approvals function, providing feedback to build team capability and promote continuous learning
- Engage key stakeholders to implement initiatives improving efficiency and effectiveness, positively impacting approval timelines and customer satisfaction
- Meet and exceed KPIs for workflow management, approval timelines and customer satisfaction
- Conduct ongoing performance reviews with team members focusing on development plans and individual performance
- Document and address present and future risks associated with approval processes, supporting mitigation plans
- Proactive communication and relationship building with external stakeholders
**You**
This position requires someone with a continuous improvement mindset and able to influence and deliver ABN’s commitment to a positive customer experience.
You will also have the following skills and experiences:
- Leadership capabilities with the ability to in motivate, manage and provide clear direction
- Experience with shires, local councils, approvals and compliance
- Exceptional communications skills with an ability to clearly articulate to a variety or audiences
- Demonstrated ability to build and maintain strong working relationships
- Time management, prioritisation and organisational skills
- Knowledge of regulatory and approval processes in WA residential construction industry
- Ability to effectively problem solve and influence optimal outcomes
**Why ABN?**
We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:
- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers
**What's Next?**
If who we are resonates with you and you think you have what is required to fill this exciting role, then please submit your resume today
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