Infrastructure Analyst

**About our Organisation**

**JELD-WEN** (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 20,000 employees operating in 24 countries globally. Within the Australasia region, **JELD-WEN** has over 70+ facilities and showrooms, and employs over 4,000 staff.

**JELD-WEN** is the name behind iconic Australian brands - A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors.

Our vision is to inspire our customers through leading brands, great service, innovative new products and solutions leveraging the full **JELD-WEN** portfolio, while significantly enhancing our ease of doing business built on operational excellence.

**About our Opportunity**

The key focus of this role will be advising internal stakeholders of available printer and barcode scanner hardware and software options, supporting them through the acquisition process and then managing the configuration and deployment. You will also troubleshoot and provide incident resolution and service request management for software, hardware and systems related to printer, scanner, and barcode scanner technologies. You will drive the implementation of these technologies and maintain documentation to improve overall utilisation.

**About You**

We’re looking to leverage your highly developed interpersonal and technical skills. Our organisation is diverse, so you’ll need to be a strong communicator and great at building relationships to interact effectively with non-technical and technical team members and vendors.

You'll need to be someone who thrives on challenges, has a passion for IT with exceptional troubleshooting and problem-solving abilities. You’ll also need to harness your excellent organisational and time management skills to manage conflicting priorities. Ideally, you’ll have 3+ years’ experience within an IT environment, and you'll have a formal IT qualification and ITIL certification. Experience of managing a complex printing and scanning environment, coupled with document generation software knowledge (eg Paris Deliver) would also be highly regarded.

You need to be someone who demonstrates a keenness to learn, and a willingness to share your experience and knowledge with your teammates with a committed attitude

**About the Benefits**
- Competitive salary
- Permanent role in market-leading, global organisation
- Flexible working arrangements, with 2 days per week WFH (work from home)
- Generous employee discounts across the range of JELD-WEN products
- Ability to schedule leave every Christmas
- Additional day’s leave for your birthday