Quality Manager

2 weeks ago

Subiaco, Australia Embodied Full time

Seeking a highly passionate people-focused individual with quality management experience, to join this NFP organisation that provides crucial services to the community through support, research, and community engagement. This leading organisation offers the opportunity to utilise your leadership and compliance knowledge across various aspects of the business, departments, and operations and invest in the success of this diverse organisation whilst undertaking the crucial role of guiding, developing and implementing systems to achieve the organisations strategic goals.

This role works closely with the Executive team ensuring best practices across the organisation and reports to the Head of Care Services and Innovative Practices.

Duties will include:

- Development, continuous improvement and implementation of integrated quality and risk management framework to reflect the organisation’s philosophy
- Management and support of relevant plans, policies, procedures and compliance
- Creation and maintenance of a positive and thriving work environment that implements empathy and support in its work with a commitment to the best client support
- Lead, develop and maintain organisation Quality Management plans
- Manage internal and external audits and coordinate resolving non-compliance issues
- Coordination of the Quality and Incident Management system as well as implementing streamlined processes for investigation and quality analysis
- Overseeing and managing of document control processes
- Providing analysis and benchmarking reporting for the Executive Management and stakeholders
- Oversee the ongoing development and continuous improvement of relevant training materials
- Management of service delivery including meeting budgets and deadlines

Key requirements:

- Excellent interpersonal and communication skills with the ability to negotiate and influence effective change within the workplace
- Leadership abilities with a strategic approach and a passion for continuous improvement
- Experience in process improvement and document control
- Understanding of registration requirements, legislation and best practices
- Ability to write and develop policies, procedures and supporting documentation is essential as well as report writing skills.
- Advanced experience with Microsoft 365

To be successful in the role you must be highly people focused, have a high attention to detail with a strong ability to muti-task and problem solve. Have experience in managing a small team and implementing changes within an organisation, and a solid understanding of quality and risk management within the health and community sector.

NFP, Aged care and NDIS support experience is desirable, as well as diploma or relevant degree and or industry experience.

You will be welcomed into an organisation that is renowned as industry leaders and who take great pride in the work they do in the community.

To apply, please send your resume to Glenn Gamble via the links provided or call 0400 836 012 to discuss the opportunity further.

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