Application Support Analyst

3 weeks ago


Melbourne, Australia WEX, Inc. Full time

Application Support Analyst

**The Role**

You must possess strong technical aptitude and excellent customer service skills. Must be able to communicate effectively to understand the problem, work with the end user and clearly explain its solution and should be customer-oriented and patient to deal with difficult customers.

**The Role and Responsibilities**
- Resolving and preventing incidents from reoccurring by identifying the root cause and implementing and following up on due actions by diagnosing and troubleshooting
- availability interruptions and other production issues.
- Partner with the right supporting teams, and communicate with teams to keep them apprised of status and issues. Contacts vendors to resolve technical issues.
- Identifies trends and follows problem management best practices.
- Adds, updates, and closes IT Problem Management database records.
- Develops knowledge and support across incidents related to different types of issues i.e. Application, Data, Infrastructure (server, common storage, network, MQ, etc.), Batch, Transmission, Business Process, and Business training.
- Support Change Management by being a project liaison, creating Change Records to satisfy SI requests (e.g. post-certification, stop/start procedures, maintenance, special requests, etc.),
- approving Operational Acceptance Checklist, and providing elevation support. Support Service Level Management.
- Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity
- standards that enable the team to meet established client service levels.
- Understanding of containerization frameworks (Pivotal Cloud Foundry, ECS/Fargate, Heroku, Kubernetes, Docker)
- Understanding of monitoring/telemetry solutions (Splunk, ELK, AppDynamics, etc...) data ingestion and analysis

**Knowledge, Skills and Personal Attributes**
- A degree or better in computing (essential)
- Experience in production support (essential) Unix (preferred)
- Intermediate level of Microsoft Access & Excel (essential)
- Intermediate to Advance level of Microsoft SQL scripting and understanding of SSRS/SSIS packages (essential)
- Knowledge of networking and support (preferred)
- Knowledge of system administration: Logons and passwords (preferred)
- Excellent written and verbal skills and ability to liaise effectively across the business.
- Ability to prioritise multiple tasks
- Strong focus on delivery deadlines
- Ability to work flexible hours depending upon production roster
- Strong levels of Problem solving Skills (essential)

Job ID R13829



  • Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Initial contract until 2/11/2024 + potential for extensions - Melbourne CBD location with working from home options - Government Department **The Role**: **The Responsibilities**: - Provide level 2 & 3 technical analysis through multiple contact methods and tasks. - Triage incidents or tickets and assign them to...

  • Application Analyst

    3 weeks ago


    Melbourne, Australia Swinburne Full time

    Application Analyst role within Swinburne University Full time, ongoing position at our Hawthorn campus HEW 7 salary + 17% super About the Role  The Digital Technology Delivery team at Swinburne University of Technology are looking for an Application Analyst to join their team. Working within the Student Application team, the Application Analyst...


  • Melbourne City Centre, Australia Peoplebank Full time

    Location: - Melbourne CBD- Job Type: - Contract- Posted: - about 5 hours ago- Contact: - Abuk Mawn- Discipline: - SAP / ERP / CRM - Reference: - 259242One of our **Government clients** is seeking an experienced **Application Support Analyst** for an initial **12 month contract**. **Key Responsibilities**: - Perform validation on complex business problems...


  • Melbourne, Australia WEX Australia Pty Ltd Full time

    The Role Application Support Analyst is required to provide fast and useful technical assistance on computer systems. You will work with end users to solve mid to high level technical issues and troubleshooting line of business applications.  You must possess strong technical aptitude and excellent customer service skills. Must be able to communicate...


  • Melbourne, Australia Technology People Australia Full time

    **Application Support Analyst** - $85k-$100k inclusive of Super - Docklands location | Highly Flexible - Career Progression + Career Development **About the company** SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is a data insights and technology company that was granted a 40-year concession to administer...


  • Melbourne, Australia Frazer Tremble Executive Full time

    Permanent position with opportunity to grow within the team - Collaborate with technical, project and external teams This position would be ideal for someone with good experience as a Technical BA or an Apps Analyst. Full Australian working rights are required for this position. **Your responsibilities would include;** - Identifying areas for improvement...


  • Melbourne, Australia Robert Half Full time

    Join one of Australia's leading health and lifestyle brands as an Applications Analyst **The Company** Robert Half are proud to be partnering with our client, one of Australia's leading, fastest growing food and beverage brands on this fantastic Applications Analyst opportunity. For over 10 years, our client has been producing and distributing delicious,...


  • Melbourne, Australia Frazer Tremble Executive Full time

    Permanent position with opportunity to grow within the team - Collaborate with technical, project and external teams **Your responsibilities would include;** - Identifying areas for improvement or fixes - Manage relationships both internally and externally - Collaborate with architects and project managers on new processes - Produce concise technical...


  • Melbourne, Australia Advance Thinking Full time

    Analyse and Enhance software - Deliver through vendor management - Collaborate with a positive team culture and utilize your technical expertise. Advance Thinking are a boutique consultancy with a great network of clients across many industries. Currently we are looking for an experienced and skilled Applications Analyst for our Financial Services client...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH96987_1671429383 **Contact** Anita Fonseka **Posted** about 1 hour ago **The role** It is a 6 months contract role with possible extensions. **Responsibilities** - Provide support to users and work with system vendor to undertake investigation of...

  • Application Analyst

    2 weeks ago


    Melbourne, Australia Swinburne University of Technology Full time

    An exciting role has become available within the Digital Technology Delivery team at Swinburne University of Technology, for an Application Analyst. **About You** **To be suitable for this role you will need to have experience in the below key accountabilities**: - Oracle RightNow / OSC certification and three or more years of Oracle RightNow / OSC or an...


  • Melbourne, Australia Ranzcp Full time

    Full Time, Fixed Term (2 years) Salary ranges from $79,900 to $99,900 inclusive of Super and Leave Loading.  About Us The Royal Australian and New Zealand College of Psychiatrists (RANZCP) serves as the primary organisation representing the psychiatry medical specialty in Australia and New Zealand. Our mission focuses on training, educating, and...


  • Melbourne, Australia The Royal Australian and New Zealand College of Psychiatrists Full time

    Melbourne, CBD or work remotely from anywhere in AustraliaFull Time, Fixed Term (2 years)Salary ranges from $79,900 to $99,900 inclusive of Super and Leave Loading. About UsThe Royal Australian and New Zealand College of Psychiatrists (RANZCP) serves as the primary organisation representing the psychiatry medical specialty in Australia and New Zealand. Our...


  • Melbourne, Australia The Royal Australian and New Zealand College of Psychiatrists Full time

    Full Time, Fixed Term (2 years)Salary ranges from $79,900 to $99,900 inclusive of Super and Leave Loading. About UsThe Royal Australian and New Zealand College of Psychiatrists (RANZCP) serves as the primary organisation representing the psychiatry medical specialty in Australia and New Zealand. Our mission focuses on training, educating, and advocating for...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$500 - au$520 per day**Role responsibilities are as follows**: - Utilise technical expertise and specialist knowledge of business rules to investigate and resolve ICT system issues - Strong verbal and written communication skills to liaise with business staff, technical teams, and customers. - Ability to work closely and...


  • Melbourne, Australia Kapitol Full time

    Top 5 in Best Places to Work 2022, 2023 - In-house construction training & development programs - Work with a team of creative, innovative thought leaders - We are a highly Supportive company._ Kapitol is revolutionising the construction industry by embracing cutting-edge digital technology, driving innovation, and prioritising quality, safety, and...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Contract until end of June 2024 - Government Department - CBD Location - Hybrid Working Arrangement - Power Platforms Applications **You will be responsible for**: - Deploying several releases to the DEV, SIT and PROD environments - Diagnose, troubleshoot and manage bugs related to services - Manage third party...

  • Application Analyst

    2 weeks ago


    Melbourne, Australia Swinburne University of Technology Full time

    An exciting opportunity within the Digital Technology Delivery team at Swinburne University of Technology for an Application Analyst has become available. **About You** **To be suitable for this role you will need to have experience in the below key accountabilities**: - Demonstrated experience in software incident management and problem management...


  • Melbourne, Australia Intelerad Full time

    Company Description Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more. Over...


  • Melbourne, Australia Intelerad Full time

    Company Description Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more. Over...