Graduate - Is Service Desk Analyst

1 month ago

Kelvin Grove, Australia Bolton Clarke Full time

Assist in delivering great customer experience
- Based in our Kelvin Grove main office
- Generous salary packaging - up to $18,500 per annum tax free

**About Us**

Bolton Clarke is Australia’s largest provider of independent living, health and wellbeing and aged care services. With over 16,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across home community support, retirement living and residential services.

**About the role**

Key Responsibilities:

- Resolve Level 1 and 2 incidents related to software or hardware, escalating as needed.
- Prioritize and manage customer requests, ensuring prompt resolution for high-priority issues.
- Ensure data integrity within the service desk system by categorizing incidents and logs accurately.
- Document resolutions, update self-help resources, and maintain knowledgebase articles.
- Adhere to and support IS standards, policies, and procedures, identifying improvements.
- Monitor and report on hardware, software, and network resources to ensure high performance and security.
- Evaluate and manage new technology to meet business requirements.
- Liaise with IS support vendors on technical matters and events.

**About You**
- Bachelor’s degree in information technology (preferred, not essential).
- ITIL certification (beneficial).
- Strong experience in supporting end users with technical issues.
- Knowledge of contemporary network infrastructure.
- In-depth understanding of system support, including Microsoft Server, Exchange, SQL, and web technologies.
- Strong customer service and negotiation skills, managing customer expectations from request to resolution.
- Appreciation for the Aged Care Industry (beneficial, not essential).

**Our culture is both supportive and collaborative. In return for your hard work, you will receive a generous salary package plus**:

- Competitive base salary + $18,550 Salary packaging Benefits
- Private health insurance discounts - Flight Centre Travel holiday deals
- Flexible working environment
- Employee Assistance Program
- Fitness Passport Program
- Free Flu Vaccinations

**How to Apply**

**Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2024 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.

  • Senior Finance Business Partner

    3 weeks ago

    Kelvin Grove, Queensland, Australia Bolton Clarke Full time

    About the OpportunityBolton Clarke is seeking a highly skilled Financial Analyst to join our Retirement Living team. As a key member of our finance team, you will be responsible for developing, reviewing, and analyzing key performance indicators, providing guidance on market trends to managers and executives.You will support the executive team by identifying...

  • Aged Care Facility Podiatry

    2 months ago

    Ocean Grove, Australia HealthPlex Full time

    Are you a Podiatrist who’s considering a change and looking to explore a new, innovative way to provide support to your patients? Whether you're interested in enhancing your practice or branching out into a different mode of care, this could be the perfect opportunity to rethink how you deliver your expertise and services. Join a top-tier...

  • Paediatric Occupational Therapist

    5 months ago

    Ocean Grove, Australia Susanne Nelson and Associates Full time

    Paediatric Occupational Therapist (Part-time/ new graduates welcome to apply)We are currently looking for an OT to work across two days, with potential to increase additional days if desirable.Salary: $105 - $135 per hour including superannuation. Susanne Nelson and Associates (SNAA) is a leading, Melbourne-based private occupational therapy practice,...

  • Client Advisor

    5 months ago

    Ocean Grove, Australia Kieser Full time

    **Company Description** Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.** Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable...

  • Occupational Therapist Specialist in Paediatric Care

    1 week ago

    Ocean Grove, Victoria, Australia Susanne Nelson and Associates Full time

    We are seeking a highly skilled and enthusiastic Paediatric Occupational Therapist to join our team at Susanne Nelson and Associates, a leading private occupational therapy practice in Melbourne. Our practice specialises in Autism Spectrum Disorders and children with Attention Deficit Disorders and Developmental delays.Key Responsibilities:Providing...

  • Membership Manager

    5 months ago

    Peppermint Grove, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment...

  • Sales Consultant

    3 months ago

    Peppermint Grove, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate in excess of 90 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Exercise Physiologist

    1 week ago

    Ocean Grove, Australia Kieser Australia Full time

    About UsKieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics.Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome. Job DescriptionJoin the Kieser...

  • Music Teacher

    1 week ago

    Hassall Grove, Australia Catholic Education Diocese of Parramatta Full time

    St Clare’s Catholic High School provides students with a supportive learning environment. The learning in our community is led by professional and dedicated educators; teachers committed to the learning of each student and advocates for their wellbeing. Our priority for all our students is that they develop skills in thinking creatively and critically and...