Content Designer

3 weeks ago

Sydney, Australia NSW Department of Customer Service Full time

2 opportunities available - Permanent Ongoing and 12 months temporary role with potential extension
- DCS Clerk Grade 7/8 - The package includes a base salary starting at $106,025 plus employer’s contribution to superannuation and annual leave loading.
- Flexible work arrangements

**About you**
- Experience as a Content Designer or copy writer
- Well-developed research skills associated with using evidence, data and research to make content decisions
- Good understanding of design thinking as it applies across various mediums
- Ability to simplify complex or high-volume messages into a more easily consumed format for various audiences
- Strong stakeholder relationship management skills based on good communication skills, and understanding of the stakeholders’ priorities
- Ability to work independently, or as part of team in an Agile environment.

**About the role**

This role is responsible for creating and developing user-centered content across a variety of different mediums for a wide audience group across Government.

**Your main responsibilities will include**:

- Have a sound ability understanding users’ thoughts and behaviour through carrying out user research and testing to create empathetic, user-centred content. You’ll also have experience in managing and analysing feedback and data to make informed content decisions and deliver validated digital products.
- Develop, implement and maintain content and website guidelines to ensure consistency of content and therefore the customer experience
- Use user centred design principles to develop content to meet the needs of our audience and the partner government agencies we work with.
- Simplify difficult language and distil complex processes making them easy to understand
- Support the development, editing and management of digital content. This could involve working on the end-to-end journey of a service as well as the creation and improvement of web content across multiple digital channels.
- Identify important stakeholders and establish sound working relationships with them. As part of this, you’ll communicate clearly and regularly to understand stakeholder needs, foster support and advise on best content design practices

**Who we are**

The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment.

**The team**:

- Plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets.
- Administers the $2.2 billion Digital Restart Fund transforming the way government invests in Digital and ICT and driving digital change in NSW.
- Delivers independent oversight of NSW Government ICT and digital projects, including Gateway reviews and periodic health checks at key points in a projects lifecycle to support identifying the right projects, delivering them on-time, on-budget and eliminating risks.
- Transforms the way government works to solve problems through the Digital Design Toolkit, Design Standards and Design System, making it easier for teams to build and deliver great digital service.

Salary Grade 0708, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: 09:59 am - Friday, 14 June 2024**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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