Customer Support Representative

1 week ago

Perth, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all ‘See You Tomorrow’.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

**Our Culture**

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi’s continued success.

We proudly partner with key charities who make significant positive impacts in pediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

**The Opportunity**

An exciting opportunity has become available for a focused and motivated individual to join our Perth branch in the position of Customer Support Representative
- Construction Equipment. Based out of our Forrestdale branch this role will have you working with a customer base to improve customer service by providing solutions to our customer’s challenges. You will be supported by the Perth Branches and backed by our OEM parts department, OEM service support and OEM solutions including preventative maintenance programs. The position focuses on the Western Region to Perth Metro area. This role will involve traveling/over nights stays were required.

As a key member of the team, your responsibilities will include:

- Manage an existing network of customers and source new customers to grow our business
- Promoting parts and service sales solutions to achieve company budgeted sales targets
- Working to a customer call cycle and actively building parts & service quotes tailored to customers’ needs and conducting B2B sales negotiations
- Reporting of activity, prospects, sales opportunities and competitor activity

To be successful you will need:

- Strong technical understanding of earth moving and construction equipment
- Demonstrated success in a similar sales role
- Be self-motivated and be able to build long term relationships
- Excellent administration, communication and interpersonal skills
- The ability to travel as required within your region

Hitachi knows that our success comes from the partnership of our market-leading equipment and our quality staff, and as such we strive to provide the best working environment possible.

**Benefits**
- Competitive base salary + Commission on Parts Sales
- Long term career opportunities within a leading OEM
- Staff discount on Goods and Services
- Full uniform supplied by Hitachi
- Supportive management setting realistic targets
- Fully maintained vehicle
- Exclusive staff discount on a range of goods and services
- OEM training and opportunities for upskilling with access to the latest technologies
- Supportive mentors who value your input in finding new and improved ways to achieving success
- Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company.

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