Store Manager

3 weeks ago

North Ryde, Australia Under Armour Full time

**Position Summary**:
The Store Manager will lead a team of dedicated associates who achieve or exceed the sales and profitability targets by maintaining operational and merchandising excellence and by delivering a compelling customer experience unique to Under Armour.

Store Location Available: Macquarie/ Alexandria/ Karrinyup/ Uni Hill/ Highpoint

**Essential Duties & Responsibilities**:

- Own the service culture and customer experience
- Lead and model the customer experience principles for the store team; ensure store service/selling culture is representative of the Under Armour brand
- Maintain all standards covering merchandise and floor sets
- Oversee all areas of inventory control; manage store shrink performance within outlined expectations
- Where applicable, coach and empower the Assistant Store Manager (ASM)
- Manage total store talent - seasonal hiring needs, anticipated turn; recruit and deploy to ensure store is optimally staffed at all times
- In partnership with Retail Operations Team and local HR, own total team skill capability through robust on-boarding and continuous training
- Provide timely and constructive feedback to the Retail Operations team in all facets of store operations
- Manage store payroll to optimize business results; ensure staff schedules meet the needs of the business
- Compile customer feedback on product and communicate to Retail Operations team
- Ensure compliance with all UA policies and procedures
- Model the behaviours reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand - Team; Integrity
- Meet and exceed all team and individual performance objectives and metrics set
- Exhibit a professional and positive attitude and possess exceptional interpersonal skills.

**Qualifications (Knowledge, Skills & Abilities)**:

- Exceptional oral and written communication skills.
- Ability to multi-task in a fast-paced environment.
- Capability to maintain a consistently high level of service.
- Flexibility to shift focus and priorities
- Ability to be part of a team, set challenging standards, develop strong partnerships, and lead others to action.
- Ability to work a flexible schedule that may include mornings, evenings, public holidays and weekends.

**Education And / Or Experience**:

- 3 - 5years of retail stores management, ideally with a premium international brand
- Familiarity with various retail POS register systems
- Strong understanding of store operations, including visual merchandising, stock room, risk management & safety

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