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Operations Manager Commercial Cleaning Central Coast

4 months ago

Newcastle, Australia Challenger Services Group Full time

Employment type: Full time

**WHO ARE WE?**

Challenger is an award-winning national industry leader, providing outsourced service solutions to a number of critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government, education and housekeeping environments.

**WHAT IS ON OFFER?**
- Competitive Salary + Super + car allowance + benefits + annual individual performance-based increases
- Full time position for immediate start
- Thousands of free professional development courses accessible 24/7
- Employee discounts on fuel, movie tickets, groceries, retail, travel and loads more
- Excellent career progression opportunities
- Award winning employer certified in quality, safety and environmental standards

**WHAT WE NEED?**

We are seeking an experienced Cleaning Supervisor to join our team and manage our Central Coast area. Your primary focus will be to manage the day-to-day cleaning operations, ensuring excellent service delivery to our clients across the portfolio. You will supervise a high performing team through solid delegation, coaching and leadership capabilities.

**WHAT YOU’LL DO?**
- Managing the service delivery and performance of daily operations across a portfolio of commercial sites
- Build and maintain strong and lasting client relationships
- Driving adherence to performance standards across the portfolio in accordance with SOP’s, policies and service expectations.
- Driving role clarity and service expectations amongst the site base operations teams.
- Ensure all team members are effectively inducted, trained, skilled and supported to do the job, including managing underperformers.
- Ensure rosters are prepared to modern award and budgetary requirements.
- Implementing initiatives to drive a high performing and safe work environment.
- Provide regular reporting and operational analytics.

**WHAT YOU’LL NEED?**
- A valid driving license.
- Previous commercial cleaning experience preferred
- Experience managing cleaning teams across multiple sites preferred
- Proven success in leading and developing a high performing team.
- Strong understanding of commercial cleaning equipment, chemical handling, and WHS requirements.
- Working knowledge of the Cleaning Services Award highly regarded however, not essential.
- Very high attention to detail, time management and strong written and verbal communication skills.
- The ability to motivate your team and empower them to deliver the highest standards
- Good presentation, communication skills and a fluency in English.
- Ability to work within a team in a fast-paced environment under pressure.

**THE NEXT STEPS?