Reception/admin Support

3 weeks ago


Central Coast, Australia Primary Health Network Full time

Central Coast Region
- Administration - Support
- Casual Employment
- Applications close 25/01/2023

We are looking for a receptionist/admin support person to work in a busy GP practice. Medical Director and Pracsoft would be an advantage, but not necessary. Must be willing to work flexible hours.

Purpose of the position

To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients

**Responsibilities**:
Reception
- Open and Close clinic as per set procedure
- To greet patients and other callers at the Practice in a courteous and efficient manner.
- To answer the telephone promptly and courteously.
- To make appointments for patients following set procedures.
- To issue patients invoices/receipts and bulk bill as required
- To enter and update patient registrations and patient Notes in computer.
- To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
- To deal with emergencies when necessary, following set procedures.
- Transfer test result calls to nurse or take message
- Attend to account queries if possible or refer problem to Practice Manager.
- To exercise confidentiality in regard to patient care and all aspects of the practice.
- Ensure abnormal result policy is adhered to.
- Maintain reception area in a tidy and welcoming manner.
- Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
- Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
- Assist doctors and nurses by making phone calls, photocopying etc.
- Read communication book
- Fill in roster when staff away on holidays and sick leave

Administration
- Preparing and recording outgoing mail and posting daily.
- Open and distribute incoming mail.
- Type medical reports
- Scanning and/or filing patient correspondence, results etc.
- Maintain patient information
- Consistently be aware of OHS requirements and comply with them
- Batching Medicare and Veterans Affairs
- Balance daily receipt

Other Duties
- To actively participate in general staff meetings.
- To attend training sessions in-house and external courses when required.
- General housekeeping such as tidying and cleaning of waiting room etc. when necessary.
- To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors.
- Knowledge of occupational health and safety principles including infection control
- Expected behaviours and Personal Attributes
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise, with attention to detail.
- Demonstrate commitment to ongoing professional development
- Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity,
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.

Education, Qualifications and Experience
ESSENTIAL:
Basic knowledge of MS Word and Excel.

DESIRABLE:
Knowledge of Prac Soft and Medical Director software and medical equipment
CPR/Triage training and/or experience
- Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste, etc
- May require immunisations

Contact for Pre-Application Enquiries
- Website

Phone

+61243282811
- Employer

Narara Valley Medical

Contact Name

susan DELANEY

Address

100 Narara Valley Drive



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