Customer Experience Consultant

1 week ago

Canberra, Australia DDLS Australia Full time

We are the best-in-class, vendor-certified, IT training for businesses.
- We celebrate you; our people do incredible work and deserve great rewards.

**We are Lumify**
It’s not a word you’ll find in the dictionary, but it’s a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It’s about striving to be smarter, to do better, to go further, and to shine brighter. Our purpose is to turn change into opportunity by upskilling the world for tomorrow.

From first-time students to career-changers, upskillers to promotion-seekers, and support techs to CTOs, we encourage modern learners to embrace change and turn it to their advantage. We empower them to decide when and how they learn.

**What’s the opportunity?**
We are looking for a Customer Experience Consultant to join our Canberra Campus to provide our internal and external customers with an exceptional experience upon every interaction on a casual basis. This role will have overall responsibility for managing the day-to-day campus operations, whilst providing exceptional service delivery to our customers.

**This role will be based in our Canberra Campus, between Wednesday-Friday.**

**_What will I do?_**
- Provide excellent customer service, advice, guidance, and support to clients and students regarding Lumify Group programs and services and resolving inquiries both in person and over the phone
- Overall responsibility for managing the day-to-day campus operations, provide oversight and guidance to students, trainers and campus staff to exceed in every area of the operation and client experience
- Effectively plan, deliver and execute the administrative and operational requirements of the campus and training activities
- Monitor students, including attendance and welfare and coordinate training, logistics and hospitality arrangements
- Providing a high level of administrative support to the Customer Experience Team
- Promptly respond to and manage requests for maintenance and repairs in timely manner
- Support with leading any Campus or Student Journey related projects

**_What have you accomplished?_**
- Passionate and motivated to lead a successful operation as well as exceptional student facility
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Previous experience as an Office Manager highly regarded
- Previous customer service experience preferably within an education environment
- A self-starter with a professional image who has accuracy and strong attention to detail

**_Why are we the right fit for you?_**
- Generous remuneration
- We are learning obsessed; attend all our courses at your fingertips free of charge
- We are people centered; access products, tools, resources and leave to keep you and your family happy and healthy
- We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community
- We celebrate you; our people do incredible work and deserve great rewards

Lumify’s culture is driven by a shared passion for change. Nothing stans still in the world of technology, and nor do we.

**About Lumify Group**
With over thirty years’ tech expertise under our belts, we’re the original early adopters. We’re on a mission to narrow the digital skills gap: to equip people with the expertise and knowledge they need to flourish in a future where technology rules.

Through our three core brands - Lumify Learn, Lumify Work and Lumify People - we’re able to deliver on the full spectrum of IT training. So no matter what your skillset, where you are in the world, or how you prefer to learn, we can make it happen.

At Lumify, we transform our team and supercharge our own careers. We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.

If that sounds like something you’d like to be a part of, we’d love to hear from you. Today, over 200 likeminded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

**We are Lumify. Together, we are shining a light on future learning.

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