Technical Services Officer

2 months ago

Osborne, Australia BAE Systems Full time

At BAE Systems Australia
- Do interesting work that MATTERS
- ENJOY what you do
- GROW your career
- Be YOU

We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.
Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY
We have a great opportunity for a Technical Services Officer to join our Central Functions team based at the Osborne Naval Shipyard, South Australia, reporting to the Technical Services Lead for SA/VIC.
We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight.
You will be responsible for providing technical end user support to customers across BAE Systems Australia.

**Key responsibilities include**:

- Contribute to timely responses and recommendations for Level 2/3 support requests, and provide a valued customer experience for all BAE Systems Australia employees.
- Provide technical support for BAE Systems Australia's extensive computing fleet: desktop hardware and peripherals, mobile fleet, Personal Device Assets and Video Conferencing technologies
- Troubleshoot and provide information to enable resolution on Level 2/3 support requests and promptly allocate unresolved calls as appropriate
- Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines
- Manage customer expectations for the resolution of outstanding incident and service requests, advising customers in a timely manner of system downtime or interruptions
- Alert the customer or business to potential, or known problems that affect the quality of services provided
- Create and maintain process instructions and relevant documentation
- Work closely with the Hardware Asset Management team to ensure hardware and peripherals are managed in accordance with their lifecycle.
- Complete Classified Technical Support duties as required
- Assist with projects where allocated

About YOU
- Defence security clearance or eligibility to obtain a Negative Vetting 2 clearance
- Eligibility to be cleared for International Traffic In Arms (ITAR) regulations
- Demonstrated experience (of at least 2-3 years) in a Level 2 or 3 IT Administrator/ Support role, preferably in a large corporate networked environment
- Proven ability to problem solve and troubleshoot with a focus on achieving objectives and ensuring effective outcomes

About US
You will joining a workplace that truly cares about your wellbeing.
Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.
As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.
We are proud to be recognised as an employer of choice for women by WORK180.
As a member of the Circle Back Initiative we commit to respond to every applicant
Clearances
As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain a NV2 clearance.
Further information regarding security clearances.

  • Technical Support Officer

    3 days ago

    Osborne, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Technical Publication Author

    4 days ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively...

  • Technical Publication Author

    4 days ago

    Osborne, Australia BAE Systems Full time

    Job description At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Technical Writer

    3 days ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...

  • Document Technical Writer

    8 hours ago

    Osborne Park, Australia Liatam Mining Full time

    **Job no**: TKQEG Liatam Mining Pty Ltd **(Liatam)** is a privately owned mining services company in Western Australia that offers an extensive range of support and services to the mining industry. Our services include mining, exploration, and mobile maintenance, while our independent EPC division, provides dedicated engineering, procurement, and...

  • Technical Administrators

    5 days ago

    Osborne, Australia ASC Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines – the largest and...

  • Principal Technical Services

    4 weeks ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeJoin us at Mineral Resources (MinRes) and become part of a remarkable venture on our largest iron ore project. As a Senior Environmental Advisor, you will play a crucial role in our commitment to environmental responsibility. Working under strong leadership, you will have the opportunity to influence and guide...

  • Mechanical Technical Writer

    1 month ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Labour Hire**MinRes can offer** - A modern office space with state of the art amenities including cafes', gym & restaurant - A Dynamic & fast paced work environment dealing with a variety of different stakeholders - 6 months fixed term contract with possible extension & competitive remuneration **The Opportunity** The...

  • QA/qc Officer

    4 weeks ago

    Osborne, Australia Eptec Full time

    **About Us**: The Eptec Group is Australasia’s leading corrosion mitigation and protection company specialising in all aspects of corrosion prevention. Our Total Asset Protection solutions and services include Corrosion management; Blasting, painting and remediation of concrete and steel structures; Lining and waterproofing; Carbon Fibre Reinforced Polymer...

  • Mechanical Technical Writer

    1 month ago

    Osborne Park, Australia Mineral Resources Full time

    MinRes can offer A modern office space with state of the art amenities including cafes', gym & restaurant  A Dynamic & fast paced work environment dealing with a variety of different stakeholders  6 months fixed term contract with possible extension & competitive remuneration  The Opportunity   The MinRes Asset Management team is looking to add a...

  • QA/QC Officer

    2 weeks ago

    Osborne, Australia EPTEC Pty Ltd Full time

    About Us: The Eptec Group is Australasia’s leading corrosion mitigation and protection company specialising in all aspects of corrosion prevention. Our Total Asset Protection solutions and services include Corrosion management; Blasting, painting and remediation of concrete and steel structures; Lining and waterproofing; Carbon Fibre Reinforced Polymer...

  • Cloud Technical Analyst

    1 month ago

    Osborne Park, Australia Peoplebank Full time

    Location: - Osborne Park- Job Type: - Contract- Posted: - about 6 hours ago- Contact: - Irene Yam- Discipline: - General IT - Reference: - 259045**Cloud Technical Analyst** - An initial 6 months contract with possibility of extension - Exciting opportunity with a prominent financial client in Perth - Skills:Azure Cloud Services, O365, Exchange Online,...

  • Aps 6 - Whs Officer

    1 month ago

    Osborne, Australia Australian Government Full time

    $88,175 - $100,724 (plus Super) - Osborne - SA, Cairns - QLD, Canberra - ACT, Darwin - NT, Henderson - WA, Sydney CBD - NSW **The Role** Naval Shipbuilding and Sustainment Group is a specialist area of Defence responsible for the manufacture and support of all Navy Maritime vessels. The WHS roles support a predominantly contracted out construction and...

  • People Services Officer

    1 week ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...

  • Aps 6 - Configuration Officer

    1 month ago

    Osborne, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super) - Osborne - SA, Rockingham - WA **The Role** As the Configuration Officer, you will provide configuration knowledge to support technical and engineering activities and ensure quality and compliance with appropriate delegations commensurate with relevant legislative, policy and regulatory frameworks. Engage with stakeholders,...

  • LMS Support Officer

    4 weeks ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...

  • Program Change Officer

    4 weeks ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Client Services Officer

    5 days ago

    Osborne Park, Australia Sonic HealthPlus Full time

    Job Description ABOUT US Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and...

  • Customer Service Officer

    7 days ago

    Osborne Park, Australia Daikin Full time

    About the role Reporting to Customer Service Team Leader, Daikin Australia is looking for a permanent full time Customer Service Officer who will process and manage internal sales and issues relating to the allocation and delivery of the Daikin products but not limited to: - Prepare & capture sales order details into SAP system platform. - Maintain...

  • Customer Service Officer

    7 days ago

    Osborne Park, Australia Daikin Full time

    About the role Reporting to Customer Service Team Leader, Daikin Australia is looking for a permanent full time Customer Service Officer who will process and manage internal sales and issues relating to the allocation and delivery of the Daikin products but not limited to: - Prepare & capture sales order details into SAP system platform. - Maintain...