Enrolment Advisor

**Job no**:0061810
**Location**:Parkville
**Role type**:Full-time; Continuing (2 Positions Available)
**Department**:Student and Scholarly Services
**Salary**:UOM 5 - $79,961 - $91,844 p.a. plus 17% super
- Dive into a diverse range of university activities and ensure smooth enrolment processes.
- Provide exceptional support and guidance to our university community in a collaborative environment.
- Brilliant benefits and a flexible hybrid work environment

**About the Role**

Your responsibilities will include:

- Delivering precise, prompt, and culturally sensitive support and guidance to diverse students, alumni, and colleagues. Handling referrals with specialised or delicate needs efficiently and effectively.
- Assessing students' academic and enrolment status, including meeting enrolment criteria, student visa compliance, course progression, and academic requirements.
- Conducting thorough study plan audits to verify that students' academic plans align precisely with the curriculum and comply with guidelines.
- Acting as the team's representative and main point of contact for various activities and services, such as participation in working groups and best practice forums.

**Who we are looking for**
Calling all customer service professionals with a flair for excellence If you're passionate about delivering exceptional service and possess stellar interpersonal and administrative skills, we want you on our team. You'll thrive in collaborative environments and be committed to providing top-tier customer support. From communicating effectively via various channels to preparing detailed documents and presentations, your strong written and verbal skills will be invaluable. We prioritise accessibility, accuracy, and compliance, and we're eager for your problem-solving abilities to help us continually improve our services and processes. Join us in making a difference in our fast-paced environment

You will also have:

- Bachelor's degree, advanced diploma with minimum 1 year relevant work experience, or equivalent combination of experience and education/training.
- Proven adaptability and enthusiasm for providing diverse services, coupled with a keen interest in mastering underlying systems, policies, and procedures.
- Strong organisational skills, adept at multitasking, prioritizing tasks, meeting deadlines, and adapting to evolving service standards, policies, and processes.
- Proficient in utilising large integrated databases and standard software like Microsoft Office suite (Word, Excel, PowerPoint, Outlook), with a rapid ability to learn and master new systems.

For further information regarding responsibilities and requirements please refer to the attached PD.
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The Enrolment Advisers are part of Student Enrolment, one of the many teams based at Stop 1 (‘connecting students and services’). Student Enrolment comprises two sub-teams that together are responsible for coordinating and delivering high quality services to students and stakeholders across the University in the areas of enrolment and enrolment compliance.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture