IT Support Technician

**Position Details**
- **Location**:Heatherwood School (Donvale, Melbourne, Victoria)
- **Weekly Hours**:16.10 hours
- **Hire Type**:Sub-Contractor

The hourly rate offered for this Sub-Contractor position is up to **$50.00** (ex GST) dependant on experience.
- Windows Server Technologies
- Service and management of Windows and Apple devices
- Network Administration

**Responsibilities**:

- Administer and support the school's IT infrastructure, including servers, networks, and desktop computers
- Provide technical support to staff and students with a variety of IT issues
- Troubleshoot and resolve hardware and software problems
- Install and configure new hardware and software
- Maintain the school's IT documentation

**The following attributes will be highly regarded**:

- Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
- Previous experience with planning, deployment and management of 1 to 1 user/devices in a high quality school environment.
- Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools’ ICT Management, teaching and learning teams.
- Innovate and expand the school’s ICT software, hardware, device management and service solutions for the continuous improvement to ensure high quality services to students and staff.
- Management of the ICT infrastructure and equipment at school that develops student learning opportunities and ensures compliance with DET policies and procedures.

**Personal attributes**:

- Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information to derive appropriate solutions to problems.
- A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder.
- Ability to troubleshoot through systematic processes of observation and elimination.
- Excellent problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team

**Additional Information**:
**Job Type**: Part-time

Pay: Up to $50.00 per hour

Expected hours: 16.10 per week

**Experience**:

- IT support: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- ABN (Australian Business Number) (required)
- Working with Children Check (Victoria) (required)
- Skills Matrix (or willing to complete online) (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 25/04/2024