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Client Support Officer

2 months ago

Broadmeadows, Australia AMES Australia Full time

Full-time position being offered on a parental leave replacement basis until 28 June 2024, based at Broadmeadows
- Administrative support for job seekers from a Culturally & Linguistically Diverse (CALD) background
- Annual salary is $51,683 + 10.5% super (2% salary increase on 06/09/2023)
- You must have received your first and second Covid-19 vaccinations to be considered
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Flexible Working Arrangements where it meets operational requirements

**About the position**
**Client Support Officer** position for our Broadmeadows, Victoria location, to provide tailored and accurate administrative support to the Service Delivery Managers, Employment Mentors and other site employees within the Employment Portfolio. If successful, you will work with Employment Mentors to provide seamless service to job seekers from a CALD background, reducing the number of administrative and monitoring activities for the team. The Client Support Officer position is considered a potential pathway to becoming an Employment Mentor with AMES Australia, for people with no previous employment services experience.

**To be considered for this position you will be able to demonstrate the following key selection criteria**:

- Willing to complete the Employment Services Skills Set
- Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing
- Ability to take initiative, problem solve and take the extra mile to engage clients
- Strong organisational and time management skills with willingness to learn
- Exposure to financial processes, payments and/or petty cash management
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles_. _
- Some prior work experience in an administrative role is desirable
- A current valid Driver's Licence is desirable
- Ability to speak a second language will be highly regarded
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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