Night Manager

7 months ago

Noosa Heads, Australia SOFITEL Full time

**Company Description**:

- Join_ **Sofitel Noosa Pacific Resort** today

Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

This position is responsible for effectively managing the daily reconciliation of the Hotel’s trading, checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the night shift.

The Night Manager holds responsibility for the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

Key responsibilities include:

- Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
- Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus
- Ensure public areas are clean and well presented with regular monitoring of areas and staff.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Complete 'back up' procedures to save all data.
- Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation.
- Be fully conversant with general emergency procedures.
- Ensure all basic Liquor Licensing Laws are adhered to.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.

**Qualifications**
You will possess:

- Minimum 2 years relevant experience in the hotel industry.
- Strong working knowledge of Microsoft Office and Opera systems.
- Excellent attention to detail and experience with financial data reporting.
- An ability to understand and navigate complex stakeholder environments.
- Strong focus and passion for hotel operations.
- An ability to work night shift (typically 11pm - 7.30am), and flexibility to work weekends and public holidays as required.

**Additional Information** Our Benefits**:
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- ** Work Your Way** with flexible working arrangements
- ** Complimentary **Daily Continental Breakfast
- ** Complimentary **Onsite Parking
- ** Complimentary **Fortnightly Lunches
- ** 30% discount off your food & beverage** at Accor properties worldwide
- ** Generous Accommodation discounts **at Accor properties worldwide
- Industry-renowned Accor Hotels Academy Professional **Training and Development**:

- Accor **10 weeks** **paid parental leave**:

- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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