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Back of House Assistant/boh Runner

3 months ago

Bondi Junction, Australia JD Sports Full time

**Who We Are**

Known best as the 'Undisputed King of Trainers', JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.

In 2017, JD Sports first established itself in the Australian market and has since expanded to 50 stores in NSW, VIC, QLD, WA and SA with many more to come With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, Southeast Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.

**The Role**

As a Back of House Administrator, you will be responsible for providing exceptional customer service to create a unique and memorable JD experience by predominately playing a key part in the operations and day to day sales.

The right person will be operationally driven and hold a high attention to detail but also illustrate a great level of energy to keep up with the high demand of customer enquiries.

You will also be responsible for, however not limited to the following duties and responsibilities:

- Assist with deliveries in the stock room and communicate findings with the Back of House team where necessary
- Assist floor sales team with product queries and customer requests, including collecting requested footwear product styles/sizes and with a sense of urgency delivering them to the shop floor
- Ensure Back of House standards are maintained inline with company expectations
- Assist customers with queries, processing sales, returns and gift vouchers
- Assist your Department Managers and share product knowledge with customers
- Work under the guidance and support of your Store Manager and overall team to achieve KPI's and targets
- Ad-hoc tasks as required and upkeeping of general store presentation

**Who Are You**
- Previous retail experience with a similar sports fashion retailer
- Highly energetic people person is essential
- Strong operationally with a high attention to detail
- Loves sports fashion brands and is passionate about sharing knowledge with customers
- Shows a sense of urgency and is results driven
- Ability to work in a fast paced team environment
- Ability to work Monday to Sunday including late night trade

The right person will thrive in a challenging and fast paced environment, encompassing all the people skills necessary to lead and manage a dynamic team. JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

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