Customer Service Specialist

2 weeks ago

Perth, Australia Suncorp Group Full time

**Do you have an interest in cars or motorbikes as well as a passion for delivering exceptional customer service? Would you like to be part of an amazing team and business?**

Well Shannon’s Insurance is looking for passionate motoring enthusiasts to join their inbound call centre in **Cannington, Perth** and provide exceptional customer service whilst delivering solutions.

If you are seeking a positive, hardworking environment to join, full of likeminded individuals, this might just be the perfect role for you.

**What you’ll do**

At Shannon’s it’s all about our customers and the positive impact we can make in their lives and communities. Our customer service teams are an essential part of how we deliver that. As a Motor Enthusiast Underwriter, you will be:

- Taking incoming calls from our new and existing customers
- Providing information and product knowledge to identify the right level of insurance protection to meet the customers requirement
- Strive to make the complex simple whilst ensuring the customers’ needs are met
- Share your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons

**What we can offer you**
- Permanent part time role - various shift options available - **_details below_**:

- Recognition and rewards for the genuine impact you will be making
- $58,000 + super (based on full time hours) + allowance on eligible shifts + performance-based incentives
- Comprehensive (fully accredited) and paid 6-week underwriter training
- Social club activities and events
- Discounts and offers on a range of retail stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave

**What you’ll bring**
- A genuine interest in cars or motorbikes is essential
- Ability to build rapport with customers and drive solutions
- Ability to problem solve and make the complex simple for customers
- Demonstrated motivation to achieve and exceed targets
- High interest in developing your knowledge and generating ideas through innovative thinking

**Shift Options**

At Shannons, our contact centre operates from Monday to Friday between the hours of 8am and 7pm and Saturday to Sunday 9am to 5pm.

We are recruiting part time roles across the following shift options:

- **Option 1**: Tuesday to Friday - 30 hours per week -7.5 hours daily
- Start window 08.00 - 11.00
- **Option 2**: Monday to Friday - 30 hours per week -6 hours daily - Start window 08.00 - 10.30

A start window means you will be on a rostered to commence your shift anytime during these times. This will be rotating roster and you will be provided with these 4 weeks in advance.

In addition, Shannon’s offers a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.

**About Shannons**

We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career.

Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

**_ At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._**

**Advertised**: 10 Jan 2023 AUS Eastern Daylight Time
**Applications close**: 20 Jan 2023 AUS Eastern Daylight Time

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