Customer Care Specialist

2 weeks ago

Perth, Australia Bankwest Full time

We’re on the lookout for Customer Service Representatives within our contact centre This is a hybrid position, giving you the flexibility to work from home and the office. We are looking for someone who genuinely cares about the experience of our customers, is a fast learner and has aspirations to grow in your career with us.

See yourself in our team

You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care and support to customers facing challenges in meeting their financial commitments. You will be working across a diverse breadth of enquiries, including:

- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries

Do work that matters

We want to hear from people that:

- Have excellent communication skills, written and verbal
- Are conversation starters and great at connecting with a diverse range of customers
- Are naturally curious, resilient, empathetic, fast learners and have the ability to adapt
- Possess a natural drive and passion for providing exceptional customer experiences
- Are able to navigate new technology and computer systems efficiently and accurately

Hours and training

We currently have Casual positions available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 10pm.

To be considered for this role you must have the following availability:

- Available to work a minimum 12-16 hours per week, split over 2-3 shifts
- Available for at least one evening, and one weekend shift per week
- Outside of this, we’ll do our best to accommodate your work preferences & availability
- Training will commence in April with all new starters undergoing mandatory training, at approximately 15 hours per week spread over 3 days per week for the first 4 weeks.

Please note, we cannot provide any time off during the training period.

Throughout your training you will be fully supported with dedicated leadership and a progressive learning model that allows you to move at your own pace. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career with remuneration that reflects the complexity of your role.

We’ll guide you through training and inductions, workstation setup, self-assessment and e-learning modules. We’ll also schedule regular in-office days to ensure you can stay connected with your team. You will be required to work from the Perth office 300 Murray Street, once a fortnight.

Need more reason to apply?

At CommBank we’re proud to support flexible working. This position has been designed so you can successfully perform your role in the comfort of your own home, once training has been completed and you are competent to work alone. All you need is a private space to work in and a fast, stable internet connection - leave the rest to us

Sidekick

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696

Sidekick

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/02/2023

  • Customer Care Specialist

    4 weeks ago

    Perth, Australia Commonwealth Bank Full time

    You are a hard worker who’s driven to make a difference for our customer - We are a diverse and inclusive team - Together we can create brilliant customer experiences We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At...

  • Customer Service Specialist

    1 day ago

    Perth, Australia Commonwealth Bank Full time

    **_** This is a Perth location only role _** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and...

  • Specialist Orthodontist

    1 week ago

    Perth, Australia National Dental Care Full time

    We are seeking an enthusiastic and experienced Orthodontist to partner with our well-established DB Dental practices in and around Perth. Whether you would like to work just 1 day a week or 5, the choice is yours! Flexible opportunities with a choice of multiple central, north or south of the river locations available.North of the River: Joondalup, Jindalee,...

  • Dementia Specialist

    4 weeks ago

    Perth, Australia Redstone Recruitment Full time

    Great opportunity for you to utilise your Dementia experience! - AM hours with flexibility in start & finish times - Full-time or 0.8 hours available if preferred **Dementia Specialist - Aged Care - Perth** We are currently seeking a highly skilled and compassionate Dementia Specialist to join a dedicated team in providing exceptional care to individuals...

  • Catering Assistant

    4 weeks ago

    Perth, Australia Cater Care Full time

    **Introduction**: - Part time position available Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: **The Role**: Cater Care Australia seeks to appoint a Catering Assistant at our aged care residence in East Perth. **Roster**: Various days and hours **What This...

  • Customer Value Specialist

    1 month ago

    Perth, Australia Bupa Full time

    **_A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people._** **_ Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support...

  • Customer Banking Specialist

    6 days ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Albany - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** **20 hours per week**: - Monday to Friday: 9.15am to 2.15pm **Do work that matters** As the public face of CommBank, the Retail...

  • Customer Banking Specialist

    5 days ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Geraldton - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** - Monday to Friday: 8.30am - 4.51pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team...

  • Customer Banking Specialist

    1 month ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Spearwood - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** **30.25 hours per week**: - Monday, Tuesday, Friday: to Friday: 9.00am to 4.00pm - Wednesday & Thursday: 9.30am to 4.00pm **Do work...

  • Specialist - Customer Engagement

    1 month ago

    Perth, Australia Water Corporation Full time

    **Specialist - Customer Engagement** **-** **11CQ** **Primary Location** WA-Perth - Inner-John Tonkin Water Centre - Leederville **Organization** Customer & Community Relations - **Be part of our Key Customer & Stakeholder team**: - **12 months Part-time, Fixed term opportunity (0.6FTE)**: - **Salary - $124,176 + Super + Benefits** **About the...

  • Customer Banking Specialist Relief

    4 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Midland - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Competitive salary + additional leave benefits**: - **Be part of a collaborative and high-performing culture** We are seeking a Permanent Part time Customer Banking Specialist Relief...

  • Injury Management Specialist/ohs Advisor

    4 weeks ago

    Perth, Australia St John of God Health Care Full time

    495114 - Perth, WA, Australia - Subiaco, WA, Australia, 6008 - Human Resources - OSE / Risk Management - Permanent Full-time - Permanent Part-time - Closing on: Jul 24 2023 - Add to favourites Favourite**Welcome to St John of God Health Care** St John of God Health Care is one of the largest private providers of health care services in Australia, employing...

  • Customer Service Specialist, Discharges

    1 day ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist, Discharges - Business Banking Operations **Do work that matters.** CommBank's Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Discharges Operations team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including...

  • Orthodontic Product Specialist

    1 week ago

    Perth, Australia Solventum Full time

    **Job Description**: - 3M OCSD requires a full-time orthodontic product specialist for Western Australia/South Australia (WASA).- The role will be dedicated to promoting and selling the range of 3M orthodontic products to a specific customer base across both states.- The orthodontic product specialist provides representation to oral care professionals...

  • Clerical Officer

    4 weeks ago

    Perth, Australia Ramsay Health Care Full time

    **Clerical Officer** **Permanent Part-time** **Angiograph Day Unit and Theatre** Join our **team at** **Hollywood Private Hospital **in Nedlands, WA. **About the Role** As a Clerical Officer, you will be responsible for all clerical duties within the Department and undertake all identified tasks and duties as part of a team that works collaboratively...

  • Customer Value Specialist

    1 month ago

    Perth, Australia Bupa Full time

    **_A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people. Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...

  • Customer Banking Specialist Relief

    1 month ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Booragoon - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** We have an Expressions of Interest for customer service professionals to join our Booragoon relieving team. Both permanent...

  • Customer Banking Specialist

    4 weeks ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Mount Lawley - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** **19 hours part time** - Monday 9.00am-2.00pm, - Tuesday 11.00am-4.00pm, - Thursday 9.30am-1.30pm - Friday 9.30-2.30pm **Do work...

  • Customer Banking Specialist Relief

    1 month ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Bunbury - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** **38 hours per week**: Monday to Friday: 8.15am to 4.51pm **Do work that matters** As the public face of CommBank, the Retail...

  • Customer Banking Specialist Relief

    4 weeks ago

    Perth, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** - We are seeking a Permanent Part time _Customer Banking Specialist Relief to join our Perth branch team at 95 William St! **20 hours part time**: - Monday to Friday 9.30am...