Regional Manager

10 hours ago

Melbourne, Australia Splend Full time

**About Us**

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

**About the role**

As the **Victorian Regional Manager**, you will be a pivotal leader responsible for the strategic direction and operational excellence of Splend’s Customer Support Hub in Victoria. This role demands a dynamic professional who thrives in a **fast-paced, entrepreneurial environment**, where you will have the opportunity to run your region like your own business.

This is more than a leadership role—it’s a chance to build and grow a business within a business. You’ll create and refine go-to-market strategies tailored to your region, align them with national objectives, and seize opportunities to deliver exceptional results. If the idea of taking full ownership of your region’s success excites you, this role is your perfect fit.

Your deep understanding of the local market—its customer needs, product opportunities, and competitive landscape—will inform actionable insights that drive growth and innovation. As the face of Splend Victoria, you will lead by example, balancing hands-on management with strategic foresight to deliver sustainable expansion.

**Key Responsibilities**:

- ** Develop and implement regional go-to-market strategies** that align with national business objectives while addressing local market needs.
- ** Analyze and act on market insights**, including customer behaviour, product performance, and competitor trends, to enhance Splend’s value proposition.
- Drive an **entrepreneurial approach** to scaling operations and achieving regional success, treating the region as your own business.
- Oversee the lifecycle of customer journeys, including onboarding, car inspections, exchanges, terminations, and escalations.
- Ensure **fleet management** standards meet Splend’s operational guidelines, optimizing vehicle utilization and minimizing downtime.
- Maintain accountability for **state-specific revenue performance**, data integrity, and operational reporting, providing actionable insights and initiatives.
- Lead, inspire, and manage a team of **Customer Specialists, Vehicle Logistics Specialists, and Team Leads** to achieve operational and sales targets.
- Foster an inclusive environment, building meaningful connections across diverse cultural backgrounds and championing equity within the team.
- Conduct regular performance reviews and feedback sessions, encouraging innovative thinking and career development.
- Provide hands-on coaching and mentorship, cultivating a high-performing and engaged team culture.
- Leverage product expertise to **drive sales effectiveness and customer acquisition**, supporting Splend’s mission to deliver exceptional value.
- Collaborate closely with national and regional stakeholders to identify and execute growth opportunities.
- Represent Splend Victoria with confidence and authenticity in customer and community engagements.

**What You’ll Bring**:

- Proven experience in **regional leadership**, with a track record of strategic execution and operational success.
- A **passion for entrepreneurship**, with the ability to treat your region like your own business and thrive in an environment where ownership and accountability are key.
- Exceptional ability to **balance strategic vision with hands-on operational management**.
- Strong commercial acumen, using **data-driven insights** to inform decision-making and growth strategies.
- Demonstrated passion for **sales, customer experience, and business development** in a scaling organization.
- Outstanding **interpersonal and communication skills**, capable of connecting with diverse individuals and teams.
- A results-driven mindset, with experience managing change and fostering innovation in a fast-paced environment.
- Previous experience in **fleet management** or similar industries is advantageous.

**Our Benefits**:

- Competitive salary with **performance-based bonus**:

- Access to our **Employee Assistance Program**:

- A dedicated learning and development platform to grow your career

Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
- At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse

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