Member Enablement Analyst

6 months ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your New Role**

Reporting to the Member Enablement Manager the Member Enablement Analyst is a key member of the Member Sentiment Team responsible for the delivery of operational excellence, governance practices and the delivery of continuous improvement activities that enhance the member experience, service proposition, reduce the risk profile or improve efficiency.

Key duties include but are not limited to:

- Proactively identify opportunities for continuous improvement and drive change to deliver an enhanced member service, greater efficiency and or reduction of risk to the fund.
- Ensure the capture of key initiative details, including scope, benefits, dependencies, and timing.
- Drive end-to-end CRM change initiatives through to completion and communicate the changes with impacted stakeholders.
- Work collaboratively across the Member Sentiment team to develop, review, standardise and enhance process documentation.
- Ensure the development of accurate and complete business requirements for key project features/initiatives.
- Conduct assessments to measure the effectiveness of implemented solutions.

**What You’ll Need**
- Strong experience working with and uplifting a CRM system.
- Demonstrated experience within change or project management disciplines, within Financial Services.
- Developed stakeholder relationship skills, including ability to initiate, maintain and develop relationships with colleagues from all levels of the Fund.
- High levels of competency, experience & strategic awareness in a delivery environment to enable them to effectively deal with the complexity of directing and delivering small, medium, and large-scale initiatives.
- Excellent organising and planning skills with the ability to co-ordinate and manage multi-discipline activities; to organise workloads in a structured and logical way; and whilst working to tight deadlines. Demonstrated strong analytical & tactical delivery skills directed at exceeding expectations.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**Progress powered by purpose.

  • Digital Enablement Analyst

    3 months ago

    Melbourne, Australia Axsys Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...

  • Digital Enablement Analyst

    5 months ago

    Melbourne, Australia Axsys Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...

  • Digital Enablement Analyst

    5 months ago

    Melbourne, Australia MYOB Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...

  • Analyst / Associate Cme Enablement

    5 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time, Secondment **Region**: VIC- Melbourne CBD - **12-month opportunity in Melbourne**: - **Build your career within Corporate and Institutional Banking in this exciting position**,** supporting the CME Corporate VIC portfolio**: - **Leverage off your strong portfolio management and administration skills** We have a new...

  • Strategic Business Intelligence Analyst

    3 days ago

    Melbourne, Victoria, Australia Airtree Ventures Full time

    About UsAirtree Ventures, a leading venture capital firm, is invested in the success of me&u, a company that brings people together by growing local food scenes. With 200 staff in five countries and headquartered in Melbourne, Australia, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u.The role you are applying for...

  • Member Platforms Support Analyst

    6 months ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Infrastructure Operations Specialist

    3 weeks ago

    Melbourne, Australia Group Enablement Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Member Platforms Support Analyst

    5 months ago

    Melbourne, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members. - Join a fast paced and growing team with a global reach. - Flexible and inclusive work environment for all At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us...

  • Process Analyst

    5 months ago

    Melbourne, Australia AustralianSuper Full time

    An excellent opportunity for a Process Analyst to join our Fund Services department on a 12 month max term contract. At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is...

  • Customer Insights Analyst

    1 week ago

    Melbourne, Victoria, Australia MECCA Brands Pty Ltd Full time

    About the RoleMECCA Brands Pty Ltd is seeking a skilled Customer Data Analyst to play a critical role in delivering customer data analysis and enablement to support personalization, digital engagement, and behavioral marketing initiatives. This is an exciting opportunity for a customer-focused and analytically-minded individual to join our team and...

  • Data Analyst

    7 months ago

    Melbourne, Australia Pyramid Global Technologies Full time

    About the job Data Analyst JD for Data Insights & Analytics Analyst role:As a Data Insights & Analytics Analyst, you are an important contributor to analysing businessproblems and recommending solutions which drive data decision making within our organisation. You will also be working closely with Data Engineering & Data Science teammates...

  • IT Business Systems Analyst

    2 months ago

    Melbourne, Victoria, Australia FinXL Full time

    Business Systems Analyst - ITFinXL is seeking a skilled Business Systems Analyst to join our team in Melbourne CBD. As a key member of our Business Systems Team, you will be responsible for providing business/systems analysis services and advice on complex issues relating to data platforms.Key Responsibilities:Developing and maintaining use case documents to...

  • IT Business Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia FinXL Full time

    Business Systems Analyst - ITFinXL is seeking a skilled Business Systems Analyst to join our team in Melbourne CBD. As a key member of our Business Systems Team, you will be responsible for providing business/systems analysis services and advice on complex issues relating to data platforms.Key Responsibilities:Developing and maintaining use case documents to...

  • Enablement Consultant

    5 months ago

    Melbourne, Australia Axsys Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...

  • Enablement Consultant

    5 months ago

    Melbourne, Australia MYOB Full time

    We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...

  • Enablement Manager

    5 months ago

    Melbourne, Australia Sportsbet Full time

    **Data Science Enablement Manager** Join a passionate team of industry experts in delivering brilliant products and experiences for our 2.3+ million customers. - Be part of one of the most innovative companies in Australia - A place to be yourself and thrive - 0.6% median gender pay gap and recognised as a Top 10 place to work for women (by Work180) & Top...

  • Financial Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Pitcher Partners Australia Full time

    About the RoleWe're seeking a highly skilled and experienced Financial Analyst to join our Business Advisory and Assurance team in Melbourne. As a key member of our team, you will be responsible for preparing and reviewing financial statements, tax returns, and other financial reports for our clients.Key ResponsibilitiesPreparation and review of special...

  • SOC Analyst

    5 months ago

    Melbourne, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. OpenText enables the digital world by simplifying, transforming, and accelerating enterprise...

  • Test Analyst

    5 months ago

    Melbourne, Australia Experis Full time

    **Permanent Career Opportunity | Generous Rem** **Must be Australian Citizen** **Melbourne Victoria** Are you an experienced Test Analyst looking to make a meaningful impact? The Federal Government Department is on the lookout for talented individuals like you to join the dynamic team in Melbourne, Sydney, or Canberra. As a Test Analyst, you will play a...

  • Senior Financial Analyst

    4 weeks ago

    Melbourne, Victoria, Australia KPMG Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Analyst to join our team at KPMG. As a Senior Financial Analyst, you will be responsible for preparing and reviewing financial statements and income tax returns for discretionary trusts, companies, and individuals.Key Responsibilities:Prepare and review financial statements and income tax returns...