Member Enablement Analyst

4 weeks ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your New Role**

Reporting to the Member Enablement Manager the Member Enablement Analyst is a key member of the Member Sentiment Team responsible for the delivery of operational excellence, governance practices and the delivery of continuous improvement activities that enhance the member experience, service proposition, reduce the risk profile or improve efficiency.

Key duties include but are not limited to:

- Proactively identify opportunities for continuous improvement and drive change to deliver an enhanced member service, greater efficiency and or reduction of risk to the fund.
- Ensure the capture of key initiative details, including scope, benefits, dependencies, and timing.
- Drive end-to-end CRM change initiatives through to completion and communicate the changes with impacted stakeholders.
- Work collaboratively across the Member Sentiment team to develop, review, standardise and enhance process documentation.
- Ensure the development of accurate and complete business requirements for key project features/initiatives.
- Conduct assessments to measure the effectiveness of implemented solutions.

**What You’ll Need**
- Strong experience working with and uplifting a CRM system.
- Demonstrated experience within change or project management disciplines, within Financial Services.
- Developed stakeholder relationship skills, including ability to initiate, maintain and develop relationships with colleagues from all levels of the Fund.
- High levels of competency, experience & strategic awareness in a delivery environment to enable them to effectively deal with the complexity of directing and delivering small, medium, and large-scale initiatives.
- Excellent organising and planning skills with the ability to co-ordinate and manage multi-discipline activities; to organise workloads in a structured and logical way; and whilst working to tight deadlines. Demonstrated strong analytical & tactical delivery skills directed at exceeding expectations.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**Progress powered by purpose.

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