Outbound Telesales

**Located in Newcastle**:

- **Full-time position working in a friendly and exciting team environment**:

- **Monday to Thursday 9:30am - 5:30pm, Friday 2pm - 10pm**

From the ground up, PFD Food Services have grown and cultivated our national business to be the brand we are today, renowned for our extraordinary customer focus, reliability, and excellent service.

If you’re ready to bring your skills, positive attitude, and appetite to work with a food service company that puts you first, we can’t wait to meet you

**The Role**

The purpose of the role is to identify, pursue and grow sales in a specific territory supported by a documented business plan and target account list.

**Key Responsibilities**
- Maintain weekly/monthly call cycle to ensure customer expectations are met via outbound calls
- Secure new business with customers while maintaining existing orders
- Ensure that effective business relationships are built with customers
- “Lost” customers are to be pursued and revived wherever possible
- Actively utilise key selling programs to build sales in existing and new customers
- Identify and pursue potential areas for growth
- Advise customers of the total PFD product range and supply/price trends
- Identify and manage low yield customers into a more profitable trading relationship
- Ensure national sales programs and strategies are implemented and communicated to customers
- Creation of a pantry or order sheet by using customer ordering history over a period of time
- Clearing deleted stock items by contacting customers who have previously ordered these items and offer then at cost price to clear the stock

**Key Competencies, Skills and Qualifications**
- Excellent phone manner and superior communication skills
- Good time and organisational skills and attention to detail
- Proficiency in learning a product range quickly
- Good selling and negotiating ability
- Experience in developing and maintaining relationships with existing and new customers
- Strong relationship building and interpersonal skills with the ability to work in a team environment
- Good organisational and time management skills
- Awareness of HACCP & OH&S regulations
- Solid computer literacy
- Self-motivated and ambitious
- Friendly and professional manner

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer