Projects Lead

2 weeks ago

Parramatta, Australia Ventia Pty Limited Full time

**Projects Lead**:

- Date: 14 Nov 2023- Location: Parramatta, NSW, AU, 2150- Company: Ventia**Benefits**:

- Attractive remuneration package with access to employee discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.
- Full time permanent role.
- Hybrid working arrangement split between remote working and our Parramatta office, close to public transport.
- A dynamic and inclusive work environment where you feel valued and supported by a good-cultured team and manager.
- Variety in your role, no two days will be the same. Work on different projects with different clients and stakeholders.
- Opportunity to excel your career by working with our business who are directly impacting our community and have access to internal career opportunities across the contract and bigger Ventia organisation.
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program.

**About the role**:
You’ll play a vital role by ensuring frontline systems support for Ventia Operations Centre (VOC) are running smoothly and supporting contracts to maximise service by delivery and commercial performance using data and analytics. You’ll lead and manage a team to ensure suitable mobilisations of systems support across multiple projects on time.

We’re seeking a **Projects Lead** to be responsible for ensuring frontline systems support for Ventia Operations Centre (VOC) and supporting contracts to maximise service. Additionally, you’ll ensure suitable mobilisations of systems support across multiple projects within appropriate timelines.

Furthermore, you’ll be required to:

- Ensure appropriate supporting system documentation (eg/ process maps, guidelines and manuals) is maintained.
- Identifies and recommends ideas to improve efficiency of business processes within VOC and Business Systems.
- Provide leadership and direction to team members as required, promoting a cohesive and sustainable team environment.

**About you**:

- Demonstrated people management skills.
- Previous experience working in a projects role with the ability to communicate effectively to different stakeholders.
- Be customer/client focussed and work with strict KPIs.
- Possess strong Data and analytic skills.

**About Ventia**
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
Our 24/7 contact centre is located in the heart of Parramatta CBD, close to public transport. At the Ventia Operations Centre (VOC), we work closely with a diverse range of clients who are active participants of several front-line public services and sectors.

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

**How to apply**

Position Reference Number: 155996

**Job Segment**:Call Center, Bank, Banking, Customer Service, Finance

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