Quality Advisor

5 months ago

Melbourne, Australia InLife Independent Living Full time

**About us**

InLife is a disability provider like no other in our sector. At the heart of our work is second-to-none client relationship management by the amazing teams who support our clients, in their homes or shared accommodation settings.

This newly created 6 month project role provides an opportunity to work with an organisation who leads the way in delivering new models for the disability sector and is shaping the agenda for disability care. We have already established a number of sector leading innovations, and this position is a chance to be an essential part of the team driving a program to help our clients get ahead of issues arising from changes in the circumstances of disability support.

The project involves designing and embedding new processes to ensure that NDIS plans align with the evidence and client preferences for support needs throughout the client program. This includes establishing best practice for sourcing and collecting evidence for support needs, designing processes to consistently record this, and communicating and embedding the processes into everyday client support.

We are looking for a confident and skilled person who has a passion for social reform, inclusivity, genuine care and a healthy appetite to challenge the status quo when it's needed

**The role**

The Quality Program Advisor will work collaboratively with the Head of Quality, Research and Policy, and the Quality, Finance and Client Service teams to design and embed a program that ensures all the information needed for successful supports is collated and communicated at the beginning of a client program, as well as updated when changes to the program occur.

This role is responsible for:

- Establishing the types of information needed to provide evidence for reasonable and necessary supports
- Liaising with the client service and finance team to identify pain points in evidence gathering and to workshop solutions
- Designing processes to assist the client service team in recording and communicating this information
- Supporting the client service team to identify creative ways to manage or reduce supports in future programs, and provide clients with ideas on how to achieve value for money in the supports in their plans
- Managing and reviewing risk assessments to ensure supports can be delivered in a safe and consistent way
- Designing processes that ensure information is communicated to all members of the care team
- Providing guidance to the client service team to help lift report writing capability

**Key Accountabilities**

**Client program information management**
- Be across the client intake process for InLife
- Assist with designing process changes in the way we onboard clients, focussing on aligning all aspects of the client's support program
- Ensure we have a clear understanding of what clients support needs and wishes are prior to onboarding
- Assist finance with aligning support needs and client funding, focussing on finding solutions

**Client services support**
- Work with the client services team to identify the information needed to align reasonable and necessary supports with the client's goals and support preferences
- Plan for and communicate with new and existing clients when their plan is due for review
- Support the client service team to identify creative ways to possibly reduce supports in future programs, and provide clients with ideas on how to achieve value for money in the supports in their plans
- Manage and review risk assessments to ensure supports can be delivered in a safe and consistent way

**Report writing**
- Provide assistance to the Head of Quality, Research and Policy with report writing for a range of audiences
- Design templates for the client service team so that information can be gathered consistently across all client programs
- Design processes that ensure information is communicated to all members of the care team
- Provide guidance to the client service team to help lift report writing capability

**Quality improvement projects**
- Support the Quality and Client Service teams with various quality improvement projects as identified with the Head of Quality, Research and Policy
- Explore opportunities to increase the effectiveness of options for safeguarding and supporting people with a disability both within and outside the organisation

**To be successful you'll have**
- A strong understanding of the disability sector, including the NDIS plan review cycle
- Advanced report writing skills (gained either through higher education or experience)
- Experience conducting risk assessments
- Experience with solving complex problems
- Strong analytical skills
- Ability to demonstrate empathy
- Comfortable working in ambiguity

**Additional requirements**

You will need an NDIS Worker Screening Check. This is a mandatory requirement before you can start work. It came into effect on 1 February 2021.

**How do we like to work?**

It's important you know the way we like to work

  • Academic Quality Advisor

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThe Advisor, Educational Quality plays a critical role in supporting the design and operationalisation of assurance processes that ensure and enhance the overall quality of academic programs and administrative processes for higher education learning and teaching in the university.This position requires highly organised and detail-oriented...

  • Regional Quality Advisor

    1 month ago

    Melbourne, Victoria, Australia Opal HealthCare Full time

    Regional Quality AdvisorOpal HealthCare is seeking a highly skilled Regional Quality Advisor to join our clinical services team. As a key member of our team, you will play a critical role in ensuring the highest quality of care and services across our Care Communities.About the RoleThis is an exciting opportunity for an experienced clinical expert to support...

  • Academic Quality Advisor

    3 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThe Advisor, Educational Quality will play a key role in supporting the design and operationalisation of assurance processes that ensure and enhance the overall quality of academic programs and administrative processes for higher education learning and teaching in the university.This position requires highly organised and detail-oriented...

  • Academic Quality Advisor

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThe Advisor, Educational Quality plays a critical role in supporting the design and operationalisation of assurance processes that ensure and enhance the overall quality of academic programs and administrative processes for higher education learning and teaching in the university.This position requires highly organised and detail-oriented...

  • Educational Quality Advisor

    1 month ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThe RMIT University Centre for Education Innovation and Quality (CEIQ) is seeking a highly skilled and experienced Educational Quality Advisor to join their team. As an Educational Quality Advisor, you will play a key role in supporting the design and operationalisation of assurance processes that ensure and enhance the overall quality of...

  • Advisor, Educational Quality

    1 month ago

    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Continuing position - Salary HEW 7 + 17% Superannuation and Flexible Working Arrangements - Based at the Melbourne CBD campus, and hybrid ways of working About You The Advisor, Educational Quality reports to the Lead, Educational Quality and works collaboratively to support the design and operationalisation of assurance processes...

  • Regional Quality Advisor

    2 months ago

    Melbourne, Australia Infinite Aged Care Full time

    Flexible position - includes both remote work and on-site visits - Join our dynamic Quality, Excellence, and Governance team - Become part of one of Australia’s fastest-growing aged care groups Infinite Aged Care is a progressive residential aged care provider with 17 established facilities across Queensland, New South Wales, South Australia & soon to be...

  • Regional Quality Advisor

    2 months ago

    Melbourne, Australia Opal HealthCare Full time

    Regional Quality Advisor Melbourne VIC, Australia Req #545 Friday, 6 September 2024Fantastic opportunity for an experienced clinical expert to join our clinical services team and support our care communities.At Opal HealthCare, we know that companies don’t succeed, people do. Our purpose is to bring...

  • Regional Quality Advisor

    4 weeks ago

    Melbourne, Australia Opal HealthCare Full time

    Regional Quality Advisor Melbourne VIC, Australia Req #545 Tuesday, 22 October 2024Fantastic opportunity for an experienced clinical expert to join our clinical services team and support our care communities.At Opal HealthCare, we know that companies don’t succeed, people do. Our purpose is to bring...

  • Cabin Safety

    5 months ago

    Melbourne, Australia Qantas Airways Limited Full time

    Collingwood Head Office Location - Access to a range of employee benefits, including our staff travel program - Part-time permanent opportunity (Mon, Thu and Fri) If you’ve ever thought about a career in aviation - now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us...

  • Cabin Safety

    5 months ago

    Melbourne, Australia Jetstar Full time

    Collingwood Head Office Location - Access to a range of employee benefits, including our staff travel program - Part-time permanent opportunity (Mon, Thu and Fri) **If you’ve ever thought about a career in aviation - now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join...

  • Senior Advisor, Educational Quality

    3 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThe Senior Advisor, Educational Quality will play a crucial role in ensuring and enhancing the overall quality of academic programs and administrative processes for higher education learning and teaching in RMIT University. This position requires highly organised and detail-oriented attention for engaging in quality management activities and a...

  • Senior Advisor, Educational Quality Specialist

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThe Senior Advisor, Educational Quality plays a pivotal role in ensuring and enhancing the overall quality of academic programs and administrative processes for higher education learning and teaching at RMIT University. This position requires a highly organised and detail-oriented individual with a deep understanding of university L&T...

  • Senior Advisor, Educational Quality Expert

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThe Senior Advisor, Educational Quality will play a critical role in ensuring and enhancing the overall quality of academic programs and administrative processes for higher education learning and teaching at RMIT University. This position requires a highly organised and detail-oriented individual with a deep understanding of university L&T...

  • Communications Advisor

    5 months ago

    Melbourne, Australia CareChoice Full time

    About the role About the opportunity Reporting directly to the Head of Marketing, the Communications Advisor will be responsible for amplifying the organisation’s brand and service offerings, improving internal employee engagement and supporting key recruitment communications. The role will also focus on planning communications across various platforms,...

  • Service Advisor

    5 months ago

    Melbourne, Australia Autoleague Full time

    Competitive Salary Package PLUS Commissions - Fantastic Career Development Opportunities - Located in Lilydale **Heritage Auto Group** is a well-established new and used car dealership located in Lilydale, specialising in GMSV, SsangYong and quality pre-owned vehicles sales. Their AC Delco Service Centre has been purpose built to support the Holden, HSV and...

  • People Connect Advisor

    5 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing and non-ongoing specified task for 12 months - $76,783 - $83,683 plus an additional 15.4% superannuation - Melbourne - Other Bureau State & Territory capital city officers will be considered. As part of the Organisational Development (OD) Program, the People Connect Advisor is a member of the People Connect team responsible for Human...

  • People Connect Advisor

    5 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 5, Ongoing and non-ongoing specified task for 12 months - $76,783 - $83,683 plus an additional 15.4% superannuation - Melbourne - Other Bureau State & Territory capital city officers will be considered. As part of the Organisational Development (OD) Program, the People Connect Advisor is a member of the People Connect team responsible for Human...

  • Automotive Service Advisor

    4 weeks ago

    Melbourne, Victoria, Australia Leopard Recruitment Full time

    Service Advisor OpportunityLeopard Recruitment is seeking an experienced Service Advisor to join a prominent Eastern Suburbs dealership. This is a fantastic opportunity to work with a well-established company and contribute to the success of their service team.About the RoleThe successful candidate will be responsible for handling all front-of-house...

  • Cybersecurity Advisor

    6 days ago

    Melbourne, Victoria, Australia Rapid7 Full time

    Job SummaryAs a Cybersecurity Advisor at Rapid7, you will be an essential member of our Tactical Operations team, responsible for delivering world-class threat detection and incident response services to our customers.About the TeamRapid7's Managed Services team provides 24/7/365 threat detection, incident response, and vulnerability management services to...