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Quality Advisor

4 weeks ago

Melbourne, Australia InLife Independent Living Full time

**About us**

InLife is a disability provider like no other in our sector. At the heart of our work is second-to-none client relationship management by the amazing teams who support our clients, in their homes or shared accommodation settings.

This newly created 6 month project role provides an opportunity to work with an organisation who leads the way in delivering new models for the disability sector and is shaping the agenda for disability care. We have already established a number of sector leading innovations, and this position is a chance to be an essential part of the team driving a program to help our clients get ahead of issues arising from changes in the circumstances of disability support.

The project involves designing and embedding new processes to ensure that NDIS plans align with the evidence and client preferences for support needs throughout the client program. This includes establishing best practice for sourcing and collecting evidence for support needs, designing processes to consistently record this, and communicating and embedding the processes into everyday client support.

We are looking for a confident and skilled person who has a passion for social reform, inclusivity, genuine care and a healthy appetite to challenge the status quo when it's needed

**The role**

The Quality Program Advisor will work collaboratively with the Head of Quality, Research and Policy, and the Quality, Finance and Client Service teams to design and embed a program that ensures all the information needed for successful supports is collated and communicated at the beginning of a client program, as well as updated when changes to the program occur.

This role is responsible for:

- Establishing the types of information needed to provide evidence for reasonable and necessary supports
- Liaising with the client service and finance team to identify pain points in evidence gathering and to workshop solutions
- Designing processes to assist the client service team in recording and communicating this information
- Supporting the client service team to identify creative ways to manage or reduce supports in future programs, and provide clients with ideas on how to achieve value for money in the supports in their plans
- Managing and reviewing risk assessments to ensure supports can be delivered in a safe and consistent way
- Designing processes that ensure information is communicated to all members of the care team
- Providing guidance to the client service team to help lift report writing capability

**Key Accountabilities**

**Client program information management**
- Be across the client intake process for InLife
- Assist with designing process changes in the way we onboard clients, focussing on aligning all aspects of the client's support program
- Ensure we have a clear understanding of what clients support needs and wishes are prior to onboarding
- Assist finance with aligning support needs and client funding, focussing on finding solutions

**Client services support**
- Work with the client services team to identify the information needed to align reasonable and necessary supports with the client's goals and support preferences
- Plan for and communicate with new and existing clients when their plan is due for review
- Support the client service team to identify creative ways to possibly reduce supports in future programs, and provide clients with ideas on how to achieve value for money in the supports in their plans
- Manage and review risk assessments to ensure supports can be delivered in a safe and consistent way

**Report writing**
- Provide assistance to the Head of Quality, Research and Policy with report writing for a range of audiences
- Design templates for the client service team so that information can be gathered consistently across all client programs
- Design processes that ensure information is communicated to all members of the care team
- Provide guidance to the client service team to help lift report writing capability

**Quality improvement projects**
- Support the Quality and Client Service teams with various quality improvement projects as identified with the Head of Quality, Research and Policy
- Explore opportunities to increase the effectiveness of options for safeguarding and supporting people with a disability both within and outside the organisation

**To be successful you'll have**
- A strong understanding of the disability sector, including the NDIS plan review cycle
- Advanced report writing skills (gained either through higher education or experience)
- Experience conducting risk assessments
- Experience with solving complex problems
- Strong analytical skills
- Ability to demonstrate empathy
- Comfortable working in ambiguity

**Additional requirements**

You will need an NDIS Worker Screening Check. This is a mandatory requirement before you can start work. It came into effect on 1 February 2021.

**How do we like to work?**

It's important you know the way we like to work