Call Centre Operator

**Naskam Security Services** operates one of the most advanced Grade A Central Monitoring Stations in Australia being based at Warana on the Sunshine Coast.

A vacancy has become available for a **Call Centrer Operator **with fantastic working conditions on a rotating shift work basis.

During the training period, the weekly hours will be 24. After completion of the training, the weekly hours will increase to a maximum of 32.

**Key responsibilities include, but are not limited to**:

- Monitoring & actioning of alarm systems alerts
- Dispatching guards & patrols in response to alerts
- Monitoring camera and video surveillance systems across multiple sites
- Ensuring compliance and service levels are achieved
- Data entry and general administration duties.

**Successful applicants must have the following attributes**:

- Will have customer service experience
- Must be computer literate with fast and accurate typing capabilities.
- Highly developed communication skills. A polite and confident phone manner.
- Ability to work in a team environment. Be self-motivated and have a willingness to learn.
- Must be capable of working days, nights/overnights, weekends & public holidays
- Must have or be willing & eligible to obtain a QLD Class 1 Security Officer (Monitoring) licence

Although Experience within an Alarm monitoring or Call Centre environment would be an advantage it is not necessary as training is provided.

By no later than 5.00 pm on **31st July 2023.**
- Recruitment firms need not respond.
- Initial interviews will be conducted by telephone.
- Only successful applicants will be contacted.

**Job Types**: Part-time, Casual
Part-time hours: 24 per week

**Salary**: $31.59 - $56.86 per hour

Schedule:

- Rotating roster
- Shift work

Supplemental pay types:

- Penalty rates

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person