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Variety of Foh Roles

4 months ago

Flemington, Australia VIPeople Full time

VIPeople are the industry leading supplier of professional and friendly Casual Event Staff to a wide variety of sporting and entertainment venues throughout Australia and we are thrilled to be hiring Front of House (FOH) staff to work at Cirque Du Soleil.

The Show runs from March 24 2024 - May 19 2024

Shifts between the hours of 6am - 11:30pm.

To be considered for this opportunity you **MUST** be available to work regularly over the duration of the shows. This includes evenings and weekend shifts.

FOH Roles include ;
**1. Merchandise & Retail Associate**

**2. Concierge Sales Associate**

**3. Box Office Clerk**

**4. Usher**

**5. VIP host/food server / Bartender**
- **Please see below the Primary responsibilities and requirements for each FOH role**_

**1. Merchandise & Retail Associate**
- Have up-sell and sales experience;
- Scan goods and ensure pricing is accurate;
- Collect payments, whether in cash or credit;
- Redeem coupons;
- Cross-sell products and introduce new ones;
- Resolve customer complaints, guide them and provide relevant information;
- Greet customers when entering or leaving the merchandise area;
- Maintain clean and tidy checkout areas;
- Bag, box or gift-wrap packages;
- Handle merchandise returns and exchanges;
- Assertive and competent selling of concession products around the front-of-site and inside the big top;
- Possess the ability to learn a point-of-sale system and retain the information;
- Be comfortable working in a loud environment;
- Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in black shirts, pants and shoes (no logos);
- Be physically able to stand up for long hours; Understand customer service and hospitality; Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Availability for the whole city duration;
- Speak English Mandatory - other languages are an asset;
**2. Concierge Sales Associate**
- Sell seat upgrades and Lounge/VIP packages;
- Sell tickets using Cirque du Soleil’s ticketing system;
- Assist customers and answer all questions with confidence and efficiency;
- Assist customers with purchase decisions;
- Resolve customer conflicts with guidance from supervisor;
- Maintain knowledge of products currently available to customers;
- Understand and relate purchasing policies to guests;
- Collect complete and accurate data from customers;
- Follow proper cash handling procedures and reconcile daily transactions;
- Ascertain and resolve customers’ concerns, requests, and/or complaints in a timely, courteous and informed manner;
- Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
- Keep the working environment clean and organized;
- Performs other duties as required;
- Have up-sell and advanced sales experience;
- Possess the ability to learn ticketing software and retain a high level of complex information;
- Be comfortable working in a loud environment;
- Have a professional, clean appearance with a straight posture.
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Availability for the whole city duration;
- Speak English Mandatory - other languages are an asset;
**3.Box Office Clerk**
- Sell tickets at the window using Cirque du Soleil’s ticketing system;
- Assist customers and answer all questions with confidence and efficiency;
- Manage the will call and reprints;
- Assist customers with purchase decisions;
- Resolve customer conflicts with guidance from supervisor;
- Maintain knowledge of products currently available to customers;
- Understand and relate purchasing policies to customers;
- Collect complete and accurate data from customers;
- Follow proper cash handling procedures and reconcile daily transactions;
- Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner;
- Contribute to the environment of the box office in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
- Assist in the concessions to serve F&B products during intermission;
- Keep the working environment clean and sweep after each selling period;
- Performs other duties as required;
- Possess the ability to learn ticketing software and retain a high level of complex information;
- Be comfortable working in a loud environment;
- Be calm, motivated, polite and courteous;
- Have a professional, clean appearance with a straight posture
- Be physically able to s