**CMSN Group Pty Ltd**

**Hardware Technician**

**Sydney/Cowra NSW**

**Full Time Position**

**$70,000 - $90,000 per year**

**Company Description**

CMSN is an Australian IT Services Company established in 2013, and has been uninterruptedly providing outstanding effort toward our customers cutting-edge together secluded and community. CMSN offers a seamless combination of technology and people.

Company also provides web hosting services internationally. IT support, Network Solution and Computer Hardware supply is company’s core business.

We are expert in B2B and B2C ecommerce development and custom website development.

IT solutions that has enabled us and our specialists to distribute excellent service to the clients. We punctually have faith in knowledge must be an enabler with the intension to deliver precise visions, permitting experts to deliver superior excellent outcome to clients all over world.

CMSN GROUP PTY LTD seeking an expert Hardware Technician, are you a Hardware Technician who has a thirst providing excellent client support, problem-solving, and proficiency in servers, storage, and networking? We are currently seeking Hardware Technicians who can excel in delivering top-notch service and maintaining both our clients' critical hardware infrastructure and our own infrastructure.
- Provide on-site and remote support for customers in resolving hardware and software issues.
- Diagnose and troubleshoot server, storage, and networking problems.
- Perform regular maintenance on servers, hardware, and networking equipment to ensure optimal performance.
- Collaborate with the IT team to develop and implement server and network solutions.
- Communicate effectively with clients to understand their technical needs and provide expert recommendations.
- Document all support activities, solutions, and maintain accurate records.

**Skills and qualifications**
- Some experience in IT tech support and customer service.
- Knowledge of servers, storage, and networking.
- Strong problem-solving skills and a willingness to learn.
- At least 2 years proven experience in hardware and software support, with a focus on servers, storage, and networking.
- Excellent understanding of server management, hardware maintenance, and network troubleshooting, phone support and ticket management.
- Strong customer service and communication skills.
- Proven Skill documents
- Minimum of Diploma in information Technology in a related field or equivalent work experience is preferable.

**Salary**: $70,000.00 - $90,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Authorisation:

- Australia (preferred)

Work Location: On the road