Analytics Lead

3 weeks ago

Brisbane, Australia Queensland University of Technology Full time

$104,733 to $118,709
- Fixed-term, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Analytics Lead - Customer Experience to join Digital Business Solution, Administrative Division.

The Analytics Lead - Customer Experience is charged with extracting insights that will enable QUT to improve the student experience and graduate outcomes. The person in this role will deliver new and improved analytics products by using modern technology for performing descriptive and predictive analytics. This role will work with the University Survey Coordinator to drive improvements to the collection of student feedback, voice of the customer, and improve survey response rates. The person in this role will also work closely with key operational areas within the university, spanning both technical and student business support services to drive the collection, collation and analysis of student touchpoints with the university, in the interest of: providing customer service insights across support services in the interest of improving the student experience; and developing insights into operational performance, specifically around service provision, demand and capacity management as well as seasonal analysis and forecasting of student support requirements.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**

Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

**About Digital Business Solutions**

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.

DBS embraces digital transformation as being fundamental to our service in supporting QUT’s aspirations outlined in Blueprint 6.

Digital Business Solutions is responsible for a wide range of services in delivering and supporting digital solutions for QUT. DBS comprises seven business units with dynamic knowledge and expertise that work collectively with the University’s Faculties, Institutes and Divisions to provide quality Digital Solutions and Services in support of both QUT’s Strategic Objectives and in core operations for learning and teaching, research and innovation and professional services.

**What you need to succeed**

As a strong communicator, you will build and maintain relationships with key stakeholders and communicate the shared QUT Values in your approach to work.

You will demonstrate:

- Education, training and/or relevant experience equivalent to postgraduate qualifications in data and analytics or related quantitative fields with a minimum of 5 years professional experience.
- High-level interpersonal and verbal communication skills. Ability to make professional presentations, communicate technical information, quickly establish rapport, manage collaborative working relationships and work effectively in a high performing team.
- High-level of conceptual, analytical and problem-solving skills and demonstrated ability to translate complex business requirements into effective technical
- Proven ability to use visualisation and other toolsets to develop and deliver descriptive and predictive analytical products that create organisational
- Demonstrated ability to work effectively independently and to collaborate as part of a team to meet deadlines and milestones.

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