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7 months ago

Regents Park, Australia Hampers and Gifts Australia Full time

With a passion for providing exceptional food and beverage products, the Maggie Beer Holdings group represents four best-in-class premium food, beverage and gifting brands:

- Hampers and Gifts Australia
- Maggie Beer Products
- Paris Creek Farms Organic Dairy
- Saint David Dairy

We are looking for curious, optimistic, nimble, ambitious, collaborative people with a passion for making a difference. Together, we believe we can make people’s lives better, and we invite you to share our passion to delight our customers and be a part of this exciting journey

**KEY DUTIES INCLUDE**
- Ensure customer replies are within 2 business hours
- Liaise with delivery partners regarding delayed or lost deliveries.
- Uphold our call centre's processes and procedures.
- Maintain professionalism and showcase strong critical thinking by assisting customer queries and complaints resolution
- Strong multi-tasking abilities

**SKILLS & EXPERIENCE**
- Excellent customer service experience and communication skills
- Experience working with Zendesk is preferred
- Inbound call centre experience (through any employment that takes high volume inbound calls)
- Ability to learn quickly, work under pressure and prioritize tasks during extremely busy periods in a high volume environment
- Strong work ethic with the willingness to learn

**Job Type**: Casual

Pay: Up to $33.00 per hour

Expected hours: 38 per week

Schedule:

- Monday to Friday

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person