Unified Communications Technician

3 weeks ago


Gold Coast, Australia Queensland Government Full time

Role responsibilities:
Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
Document and maintain the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
Contribute to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:
Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:
Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
Wireless site survey and troubleshooting skills.
Cisco Unified Communications Manager (CUCM), UCCX, Unity
Integration of wireless IP handsets to CUCM including messaging and duress systems.
Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
Demonstrated skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes
Demonstrated ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities

Specific Working Conditions:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):
measles, mumps, rubella (MMR)
varicella (chicken pox)
pertussis (whooping cough)
hepatitis B
Participating in on-call arrangements is a requirement of this position. Appropriate remuneration under the Award will apply.
The ability to be available as point of escalation where major service interruptions occur out of hours. Appropriate remuneration under the relevant award will apply.
Reasonable travel as negotiated may be a requirement of this position.
An open 'C' class driver's licence is desirable.



  • Gold Coast, Australia Queensland Health Full time

    **Role responsibilities**: - Supervise a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate. - Document and maintain the data network and unified communications infrastructure within the Digital Partnership...


  • Gold Coast, Australia Queensland Health Full time

    **The role**: As the Cisco Network Engineer located on the Gold Coast you will use your high technical expertise in data networks (wired and wireless) and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation. Demonstrated experience in the...

  • Dispensary Technician

    1 month ago


    Gold Coast, Australia Ramsay Health Care Full time

    **Dispensary Technician** **What we can offer** - **Attractive remuneration **and employee benefits package: including discount at Woolworths, Coles JB Hi-Fi, Myer, Freedom, The Good Guys & Dan Murphy’s - **Relocation assistance** of up to **$1500** available (T’s & Cs apply) - **Work flexibility** for a balanced work-life to enjoy your leisure time. -...

  • Revit Technician

    7 months ago


    Gold Coast, Australia 84 recruitment Full time

    **Snapshot** The client I am representing are a global engineering consultancy who offer clients expert value engineering services due to their innovative approach to engineering and high quality service across the board. They work on a range of projects from Healthcare to Educational facilities to Apartments to Architectural houses. **Brief** This role...


  • Gold Coast, Australia Queensland Health Full time

    **Key responsibilities**: - Provide high level technical knowledge advice and skills in both the analysis of converged network systems and the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical...


  • Gold Coast, Australia Apprenticeship Central Full time

    Position Description Our client is a family owned and operated business in the industrial area of Busselton. They are committed to providing the best quality service for windscreen repair and replacement needs on vehicles and a diverse range of larger vehicles, boats, trucks, tractors or buses. They are now seeking an Apprentice Automotive Glazing...

  • Mechanical Technician

    7 months ago


    Gold Coast, Australia Inject Full time

    Receive structured training in Melbourne for 6 months, accommodation paid for. - Attractive base salary + work vehicle + phone/laptop + tools. - Career progression opportunities with a national company and industry leader. **About CDK Stone** For over 40 years, CDK Stone have been providing total support to the stone industry. We are not only renowned for...


  • Gold Coast, Australia Star Phones Full time

    **Join the Star Phones Team! Mobile Phone Technician Wanted!** Are you passionate about mobile technology? Do you possess a knack for fixing all things mobile-related? Star Phones, a leading name in the world of mobile devices, is on the lookout for a skilled and dedicated Mobile Phone Technician to join our dynamic team! If you are ready to take your...

  • Service Technician

    7 months ago


    Gold Coast, Australia Synergy Placements Full time

    Excellent company culture, working conditions and salaries - Permanent role with workshop based in Yatala - $38 - 40+ per hour & 10.5% Super **Service Technician / Field Service Technician** **Our Client**: This nationally renowned original equipment manufacturer (OEM) primarily focuses on servicing access-related equipment. Their workshop is conveniently...


  • Gold Coast, Australia Whitefox Recruitment Full time

    A wallet-boosting wage plus overtime fast lanes. - A full-throttle benefits bundle including training, gear, and protective wear. - A career acceleration track in a well-oiled, family-run enterprise. **Ignite your career as a Motor Vehicle Technician at a premier dealership in Southport! Ready to turbocharge your professional journey?** Here’s the...


  • Gold Coast, Australia OneWorld Rental - Global Technology Hire Full time

    **Job description** **About Us**: One World IT Rental (OWR) is an esteemed international brand with operations spanning nine locations across seven countries. Our mission is to establish ourselves as the premier short-term IT rental company worldwide, catering to both business and social events. Specializing in providing cutting-edge technology solutions...


  • Gold Coast, Queensland, Australia Apprenticeship Central Full time

    Job DescriptionWe are seeking an Apprentice Light Vehicle Technician to join our team at Apprenticeship Central.Company OverviewOur client is a leading privately owned auto repair workshop, specialising in 4x4 and European vehicles.As a result of ongoing growth, we are now seeking an Apprentice Light Vehicle Technician to join our team.SalaryThe estimated...

  • CNC Machine Technician

    6 months ago


    Gold Coast, Australia MatCam Holdings Pty Ltd Full time

    _**MatCam CNC Trainer/ Technician.**_ **Job Overview**: We are seeking a (Brand specific) - highly experienced and skilled CNC Machine Service Technician/ trainer to service, repair and install machines and train operators on our Matcam (Multicam -USA) industrial-grade CNC router / Plasma/ Waterjet/ laser and knife cutting machines. This role requires...


  • Gold Coast, Queensland, Australia Echo Entertainment Group Full time

    About The Star Gold CoastWe are a leading hospitality and entertainment group, offering luxurious accommodation, dining, and gaming experiences at our award-winning properties.Salary: AU$65,000 - AU$80,000 per annumThis is a highly competitive salary range for the role of Electronic Gaming Systems Technician in the Echo Entertainment Group.Job Description:We...


  • Gold Coast, Australia Village Roadshow Limited Full time

    **Show Control Technician** **$40.16 per hour Casual** **Fixed Term Contract 31.01.2025** **Movie World, Oxenford, Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts...


  • Gold Coast, Australia Village Roadshow Limited Full time

    **Show Control Technician** **$30.96 per hour Part Time** **$38.71 per hour Casual** **Australian Outback Spectacular, Oxenford, Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...


  • Gold Coast, Australia SimStaff Full time

    SimStaff LTD is an Esports startup focused primarily on providing: Technically trained, professional, and passionate Esports staff. We work directly with some of Esports' biggest brands and names, making it ideal for anyone in the industry looking to add to their CV and springboard their step into Esports. The Event Technician is responsible for ensuring...


  • Gold Coast, Queensland, Australia Apprenticeship Central Full time

    Company Overview">Apprenticeship Central is a leading organization in the telecommunications industry, committed to delivering high-quality services and solutions.">Salary:">We are offering a competitive salary of $60,000 per annum, commensurate with experience and qualifications.">Job Description">We are seeking a highly motivated and dedicated individual...

  • Dispensary Technician

    7 months ago


    Gold Coast, Australia LocumCo Full time

    We are seeking a full time **Dispense tech** to join an exceptional team at a pharmacy on the Gold Coast QLD. This pharmacy prides itself on its friendly, knowledgeable and genuine customer service. This pharmacy provides a range of OTC, prescription, and natural medicines, as well as professional services. - Drug Administration AIDS - The efficient...


  • Gold Coast, Australia NB HVAC Solutions Pty Ltd Full time

    A full time position in a well-established company is available for a suitably qualified **Air Conditioning and Refrigeration Technician **servicing commercial properties throughout the Gold Coast. - Qualified air conditioning & refrigeration technician required - Based on the Gold Coast - Full time position with availability for after-hours work on on-call...