Retention Agent

**Retention Agent - Collins Street Melbourne CBD**

**Location**: Southbank

Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film?

As a Retention Agent you'll channel your passion for entertainment into daily conversations with our customers. You'll reestablish their connection with the aspects of Foxtel they've valued & enjoyed over the years and uncover additional value in our premium content, products, and services.

In this role, you'll serve as a trusted confidant for our customers, actively listening to their concerns and proactively resolving any issues they encounter. By demonstrating the benefits of retaining the Foxtel Service, you'll influence their decision to stay ensuring they are making an informed decision, all while delivering an exceptional customer experience.

Your resilience, persuasive abilities, and genuine helpfulness will play a key role in transforming conversations and leaving our customers feeling valued and enthusiastic about retaining their Foxtel subscription. Join us and embark on a journey of continuous growth and career development in the dynamic world of entertainment.
- Progress your career by focusing on premium entertainment products and services, maximizing customer retention through engaging conversations.
- Stay ahead of the curve in the dynamic entertainment industry, enriching customer experiences with your knowledge of the latest trends.
- Transform call center interactions into meaningful connections, providing top-tier service with a friendly and understanding approach.
- Effectively manage difficult conversations while utilizing your problem-solving skills to tackle customer issues head-on, offering tailored solutions and making a real difference.
- Achieve new heights in your career by exceeding performance goals, embodying Foxtel's values, and contributing to a positive and inclusive workplace culture.

To succeed in this role, you will need;
- Demonstrated passion for entertainment, encompassing television, sports, drama, or movies, is highly valued.
- A strong inclination towards delivering outstanding customer care.
- Effective and passionate communication skills, allowing for flexible expression of ideas, are advantageous.
- Proven ability to meet targets is desirable, alongside a resilient mindset capable of navigating challenges and adapting to changing conditions.
- You must be resilient and adaptable to change

A career with us means working across one or more of our brands including Foxtel, Kayo, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of.
- You’re part of Fox Flex
- our hybrid way of working with time spent working at home and from campus
- Attractive leave entitlements - Paid parental leave program, a day off to celebrate your Birthday, Volunteer and Cultural Leave
- Ergonomics allowance to help you set up your workspace
- Access to LIVE events and FOXFIT Wellbeing classes
- Access to either Free Foxtel or Hubbl and Discounted Broadband

**A note to recruitment agencies** - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

AUS Eastern Standard Time

AUS Eastern Standard Time