Boutique Manager

3 days ago

Macquarie Park, Australia Bec and Bridge Full time

Australian born, and locally produced in Sydney, BEC + BRIDGE is a brand grounded in the daily celebration of style, strength and confidence.

After 21 years in business together, the pair behind BEC + BRIDGE have never felt more inspired by what the brand is creating in the Australian fashion industry and, more excitingly still, how Australian design is infiltrating the global market. As women in business, and more specifically, women in the business of fashion, creating a brand that inspires a broad demographic of customers - women of all ages - has become increasingly important to Cooper and Yorston. The designers maintain that the brand, at its very core, must grow with them to ensure it maintains a relevance to where they are in their respective lives.
- “We love how diverse the BEC + BRIDGE women are - we always want to celebrate this. The BEC + BRIDGE woman is fun, and spirited. She wants to feel confident and modern. Making women feel this way has always been incredibly important to us.”_
- Bec Cooper & Bridget Yorston_

**The unique BB offering**:

- Career growth - our team is important to us and we invest time in career growth aligning with company growth
- Enjoy our collaborative environment
- Be part of our ethics and sustainability journey, as we continue to embrace new ways of creating, using and reclaiming our resources and working towards a more sustainable environment.
- Generous Wardrobe, employee discounts and clothing allowance
- Monthly wellbeing initiatives
- Donate your time to our partners at Thread Together
- We encourage and actively promote a healthy work life balance

**At B+B, we are**:
Inclusive Creative Inspirational Passionate

**Brand and Values**
- Be an ambassador for Bec + Bridge by aesthetically representing the company as per the styling guidelines
- Demonstrate through attitude and action a strong understanding of the company values, policies and procedures
- Observe shop floor behaviour to provide feedback to team members regarding the behaviour of team members and customer service standards
- Lead and coach team members
- Foresee and proactively resolve all employee issues
- Train team members on all policy, procedure and sales technique updates
- Work with head office to formulate business development strategies to ensure long term growth and success
- Work closely with each team member to develop clear personal and company objectives
- Ensures all team members are achieving sales target requirements
- Communicate company expectations to team members and manage such expectations
- Be quick, efficient and approachable
- Follow through on commitments and promises to all team members

**Customer Experience**
- Continually develop new customer relationships while maintaining existing relationships
- Maintain an exceptional standard of customer service in line with company standards and ensuring that all team members do the same
- Ensure the store floor is well zoned at all times
- Coach and lead all team members on all aspects of delivering an exceptional customer service experience
- Treat returns as if they are a sale by providing as good, if not better service and ensure that all team members do the same
- Contact customers with the launch of a collection and each major delivery
- Conduct styling workshops weekly involving all team members

**Finance and Budgets**
- Understand all financial requirements and implement all budget controls
- Monitor financial costs and proactively take action to reduce them throughout the season
- Maintain store budget spreadsheet and continually identify opportunities to improve performance
- Understand and monitor all costs
- Set rosters that meet both the sales versus salary budgets and the requirements of the business
- Manage all store expenses including garment repairs, store and wardrobe dry-cleaning and stationary orders in line with company guidelines
- Swiftly inform management of any over budget items
- Keep all team members up to date on their individual targets to ensure revenue budgets are met each month
- Manage and implement incentive programs approved by head office to enhance performance

**HR**
- Responsible for the store’s efficiency and the performance of all staff
- Assists in recruiting, inducting, retaining and succession planning staff members when required
- Provides continuous training and development for all staff
- Provides a standardised induction for all new employees
- Is present and participates in all training programs and workshops
- Assists the regional manager with performance reviews to effectively manage the performance of team
- Is responsible for creating development plans for performing and talented staff
- Understands and is compliant with accounting and payroll software system
- Escalates all HR issues to State Manager

**Stock**
- Manage stock room and ensure it is kept tidy at all times
- Ensure store stock volumes are accurate at all times
- Complete stock takes as required

**Job Ty

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