Head of Training and Technical Content

2 weeks ago

Sydney, Australia Nuix Full time

**Description**:
We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day. Nuix is, and will be, a pioneer in the Australian Technology space, and we're carrying the torch on what "good" looks like.

This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. Our impact extends outside of our 9-5, and our place in society isn't always defined by corporate metrics. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.

We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

**Role Overview**:
We are looking for a leader who will accelerate the growth and impact of our Training and Technical Content team. As the Head of Training and Technical Content, you are going to deliver the best path to scaling Training as a service to our customers, ensuring that they are on-boarded with the right training, and remain up to date with their accreditation. You will oversee the creation of easy to consume and accurate technical content that supports customers in their learning and usage journey.

**Key Responsibilities**:

- Design and execute training strategy that maximizes reach and impact of training across our customer base, in a scalable and cost-efficient way.
- Lead multi-disciplinary teams including trainers, technical writers, instructional designers, and e-learning specialists
- Establish and maintain our technical documentation ecosystem, including API documentation, implementation guides, and integration playbooks
- Drive innovation in digital learning experiences, including interactive simulations, microlearning, and adaptive learning pathways
- Build and maintain strategic relationships with external training partners and content development agencies
- Develop content governance frameworks ensuring consistency across training materials, technical documentation, and e-learning assets
- Create documentation and content strategies that support both instructor-led training and self-paced learning journeys
- Manage global resource allocation across training delivery, documentation projects, and e-learning development

**Skills, Knowledge and Expertise**:

- Minimum 10 years' combined experience across technical training, documentation, and e-learning, with 5+ years leading global teams
- Proven experience managing documentation projects using tools like Confluence,Robohelp Demonstrated success in implementing Learning Management Systems (LMS) and documentation platforms.

**Desirables**:

- Proven history of creating e-learning and documentation solutions
- Experience with documentation-as-code methodologies and tools

**ABOUT US**:
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

**Nuix Vision**

Finding Truth in a Digital World.

**Nuix Mission Statement**

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

**Nuix Values**
- **TAKEOWNERSHIP **AND FOLLOW UP
- **RESILIENT **WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW
- **UNAFRAID **TO DO THE RIGHT THING, QUICKLY
- **TEAM NUIX **FIRST AND FOREMOST
- **HERO OUR CUSTOMERS **AND INNOVATE FOR THEM

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

**About Nuix**:
**See the bigger picture, faster.**

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. We help customers collect, process and review massive amounts of structured and unstructured data, making it searchable and actionable at scale and speed, and with forensic accuracy. Our users rely on Nuix software to assist with challenges as diverse as criminal investigations, data privacy, eDiscovery, regulatory compliance and insider threats.

**Powered by AI.**

Our solutions are p

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