National Contact Centre Manager

5 months ago

Wayville, Australia Partnered Health Full time

Full Time Role - 38 Hours Per Week - Wayville, SA 5034
- Providing a high-quality experience for our clients
- Offering competitive rates - generous employee benefits

**Founded in 1996, Jobfit Health Group is a leading occupational healthcare provider with wholly owned and operated centres across Australia and New Zealand.**

We are the industry leader in the delivery of pre-employment medical assessments and pre-employment work fitness assessments, which is supported by our centralised Contact Centre based in our head office in Wayville SA.

**About the role**:
The position is **Full-time, Monday to Friday, 38 hours per week,** with a tailored training program delivered upon commencement. We ensure that you have the necessary skills and training to provide consistent and quality services to our clients.

**About you**:

- Greater than 5 years of management experience in leading a contact centre operation with 20+ employees.
- Thorough understanding of contact centre metrics and the levers to influence outcomes.
- The ability to organise and manage multiple priorities and stakeholder demands.
- Ability to correlate the relationship between resource provision and financial outcomes.
- Ability to deliver services in a manner consistent with the requirements of the client and/or the service agreement between Jobfit and the client.
- Capable of promptly analysing situations and ensuring an effective, timely and practical response.
- Excellent communication and interpersonal skills including demonstrated experience interacting with a wide range of people.

**Why join us**:

- Generous special offers and discounts from a wide range of brands such as Woolworths, Myers, JB-HiFi, Uber and more
- Employer Funded Parental Leave and Sorry Business Leave.
- Discounted Gym Memberships and Corporate Health Insurance.
- Employee Assistance Program.
- Novated Leasing.
- Personal Development - expand your experience and knowledge with our in-house online learning platform.
- Engagement surveys - we listen to you, as a team member, and take action on the issues that matter to you.
- Diverse and inclusive workforce that reflects the diverse community in which we operate in.

**About us**:
Jobfit Health Group is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit Health Group, Partnered Health Medical Centres, Fuel Your Life, Northcare Physio, Baseline Onsite, and New View Psychology. Together in Healthcare.

Aboriginal and Torres Strait Islander people are encouraged to apply.

**Jobfit Health Group**

**Partnering with business for a healthy workforce

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