Operations Delivery Lead

2 weeks ago

Melbourne, Australia Shell Energy Full time

We invest time in our people and help them chart their own career trajectory
- Be part of high performing team with a great team culture
- We prioritise respect for each other, our customers, communities & stakeholders

**The world’s biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at
**Powershop,** which is part of Shell Energy Australia - will put you at the heart of that endeavour. We sell energy to business and homes in VIC, NSW, South East QLD and SA. The energy our customers use is certified carbon neutral under the government’s Climate Active Carbon Neutral Standard.

Alongside Shell Energy and our community we’re supporting the transition to net-zero emissions. Powering lives and livelihoods through products and activities, and by supporting an inclusive society.

**Lead the change, from the frontline**

As a valued member of our Commercial team, the
**Operations Delivery Lead - Field Services **will work closely with the Head of Operations and across the business to mobilise operations to support innovative new solutions.

Based in
**Melbourne**, this role requires a motivated, hands-on business all-rounder with the ability to deliver operational processes and capability to ensure the innovative new solutions can be launched in the residential and SME customer segments. This role has a strong focus on working with field service providers such as hardware installation partners to ensure distributed energy assets are managed and installed to support the customer offering.

**What you’ll bring**

With respect, integrity and honesty, you will:

- Be responsible for the initial design and development of operational processes and procedures to support innovative new solutions. This includes:

- Order management and fulfilment of distributed energy assets e.g., batteries, solar panels, meters etc;
- Installation, maintenance and removal of meters and distributed energy assets, installed at a customers’ sites to support innovative offerings;
- Liaise with third party service providers such as hardware and installation providers, metering providers and business process outsourcers (BPOs) to design and implement business processes to support innovative new solutions;
- Management of service providers against agreed targets and service levels for delivery of agreed metering services including third party metering providers, hardware, and installation providers, BPOs etc;
- Work with service providers to delivery on agreed contracted services & performance criteria, including designing a governance framework;
- Work closely with the wider Operations team/Commercial team and other internal teams within Powershop, such as the Customer team to identify & resolve issues and articulate requirements including customer communication; and
- Work closely with Technology team on requirements and delivery of core technical capability as well as business processes to support.

Here’s what you’ll need to thrive in this role:

- Proven energy industry experience working within the residential/SME market preferred;
- Experience working within a metering business, hardware supplier or installer of solar, or battery or other distributed energy assets;
- Experience working on projects related to distributed energy assets such as batteries, solar panels etc;
- Contract management experience with ability to manage to operational performance objectives and service levels;
- Able to identify key components of problems and situations logically, and interpret information; and
- Lateral thinker who can generate a range of creative fit for purpose operational solutions for new products.

**Why join our team**

Every day, our people bring deep expertise, innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

- **Purpose **that you can see. As the **Operations Deliver Lead**, you’ll have the best shot at energising a better future, one customer at a time.
- **Work **that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.
- **People **who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

We think you’ll love it here too. Some of our benefits include:

- Competitive remuneration packages, including an attractive incentivised bonus program.
- Generous paid parental leave options that give team members more time to enjoy what matters most.
- Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
- An Employee Assistance Program for you and your family when you need it.

**Join us. Together, we can make the difference count.**
- Shell Energy is an Equal Opportunity Employer that

  • Agile Delivery Lead

    2 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Operational Delivery Lead

    1 day ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    We are seeking an Operational Delivery Lead to join our Third Party Risk Management Team at Australia and New Zealand Banking Group Limited.About the RoleAs a key member of our team, you will play a crucial role in identifying, assessing, and managing risks associated with engaging third-party vendors.You will work closely with our Risk Domains and...

  • Delivery Operations Lead

    1 week ago

    Melbourne, Australia Entura Full time

    **Salary Range - $150,000 - $175,000** **About Entura** As one of the world’s most experienced specialist power and water consulting firms, Entura can offer you a coveted opportunity to work with highly regarded industry experts and thought leaders. Working with us provides you with an unrivalled opportunity to unleash your creativity and enthusiasm to...

  • Delivery Operations Lead

    1 week ago

    Melbourne, Australia Hydro Tasmania Full time

    **Job no**: 497472 **Work type**: Permanent Full time **Location**: Melbourne, Hobart **Categories**: Project Management **Salary Range - $150,000 - $175,000** **About Entura** As one of the world’s most experienced specialist power and water consulting firms, Entura can offer you a coveted opportunity to work with highly regarded industry experts and...

  • Program Lead

    1 week ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Role: Program Lead** **Location: Melbourne** **Experience: 10+ years** **Key Responsibilities**: - **Program Lead / Project Governance Lead (PMO function)** **leads a set of programs within the PMO department** and is responsible for **designing the framework within which projects are created, managed and completed**: - The role is **focused on...

  • Module Lead

    7 days ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role; Module Lead** **Experience (Years) : 3 (Min) - 15 (Max)** **Location: Sydney** **Skills : Salesforce lightening component-1** **Salesforce Business Analysts & Solution Architects.** **About Delivery Centric**: Delivery Centric is a customer-focused, technology solutions provider for the APAC region. With a reputation for...

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Davidson Group Services Full time

    **The Opportunity** This is an exciting new opportunity with an iconic international giant within the automotive industry. They are one of Australia’s most diverse workforces and are continually looking for innovative ways to excel, meaning their investment in technology and people is immense. The organisation are looking for an experienced and culturally...

  • Tech Lead

    1 week ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Tech Lead** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Release Lead

    6 days ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** We are currently looking for Release Lead who are based out of **Melbourne** to help our clients deliver solutions. **Role Title**:Release Lead** **Location: Melbourne** **Employment Type**:Full Time** **Key Responsibilities**: - Principal Accountabilities - Conceptualize overall design and contribute on pitches, developing...

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Westpac Group Full time

    **Delivery lead** The position will be responsible for multiple projects ensuring the work remains on track and is completed on time and according to approved requirements. As a Delivery lead, you will collaborate with the Solution designers, Data modellers, developers, and the Business to determine the scope and delivery timeline of the project....

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia REA Group Full time

    We're REA An Australian start-up success story we're quietly proud of. From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, India and North America. Our purpose is to change the way the world experiences...

  • Marketing Operations and Delivery Lead

    3 days ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Key ResponsibilitiesIn this senior leadership role, you will be responsible for driving the successful execution of marketing initiatives and programs. Your key responsibilities will include:Developing and implementing strategic plans to align marketing programs with organisational goalsLeading change management and communication strategies to ensure smooth...

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Whispir Full time

    **About Us** **About the Position** Your role will be a combination of two specialist areas - Delivery Lead, and Jira Best Practice Lead. The Delivery Lead function involves looking after a number of high value initiatives across multiple squads. You will contribute to the efficiency, innovation and success of Whispir by leading key business projects and...

  • Datastage Tech Lead

    1 week ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: DataStage Tech Lead** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About...

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Cult Of Monday Full time

    Global Organisation - Hybrid Working Environment - Sydney or Melbourne based **A bit about CloudSense** CloudSense is the proven Commerce and Subscriber Management platform, built for high-volume or complex ongoing services. We’re trusted by Communications, Media and Utilities businesses worldwide to launch, sell and fulfill the entire customer journey...

  • Delivery Lead

    3 days ago

    Melbourne, Victoria, Australia Charterhouse Recruitment (Australia) Full time

    Delivery LeadResponsibilities:Lead a delivery squad comprising Business Analysts, Developers, and TestersCollaborate with the Delivery Manager to ensure exceptional delivery outcomesMentor and enhance the technical and delivery skills of team membersConduct code reviews and uphold high engineering standardsAssist in planning the work roadmap with the...

  • Delivery Lead

    1 week ago

    Melbourne, Victoria, Australia MARS Recruitment Full time

    Delivery Lead - Agile | Retail | Omni-ChannelA major retailer is seeking an experienced Delivery Lead to drive the execution of omni-channel and digital initiatives. This role requires a strong blend of Agile delivery and project management skills, working closely with development teams and business stakeholders to ensure the seamless delivery of high-impact...

  • Delivery Lead

    5 days ago

    Melbourne, Australia REA Group Full time

    We're REA An Australian start-up success story we're quietly proud of. From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, India and North America. Our purpose is to change the way the world experiences...

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Department of Transport Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport **Salary**: $103,920 - $125,735 Occupation: Analyst Reference: VG/80012994 The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve...

  • IT Service Delivery Lead

    1 day ago

    Melbourne, Victoria, Australia Capgemini Full time

    Job SummaryWe are seeking an experienced IT Service Delivery Lead to join our Cloud Infrastructure Services team. As a key member of our team, you will be responsible for leading the development and execution of strategies to establish and expand our ServiceNow practice.Key ResponsibilitiesDevelop and execute strategies to establish and expand the ServiceNow...