Import Operations Sea

2 weeks ago


Port Melbourne, Australia Voyager Recruitment Full time

Import Operations Sea
- Customer Service Rep
- Melbourne location

**Our Client**

We are working with a multinational freight forwarder and logistics provider in Melbourne. Our client is a well-known, large multinational freight forwarder who have offices across the world. With large teams who help each other succeed, the culture is like no other**The Role**

As part of the Melbourne Import Customer Service team, this role will liaise with internal and external stakeholders to provide seamless and client-focused solutions to support the achievement of business objectives.- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
- Build great relationships with customers, responding timely and following up on issue resolution
- End-to-end Import Sea Operations

**What you will bring**:

- High school certificate
- Minimum of 1 year of Global Freight Forwarding experience
- Proven track record of strong customer service skills, interacting with customers and being client focused
- Excellent follow up with customers and the network


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