Professional, Digital Account Management
3 weeks ago
At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
**Who are we?**
CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.
**Our purpose**
At CoreLogic, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle.
**Values**
Our values are the backbone of our organisation. They represent what we believe in and they guide the way we behave.
- Be yourself
- Lift people up
- Make an impact
- Clients first
- Innovate Always
- Set the pace
We’re an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.
**Who are you?**
You excel as a team player, thriving in a collaborative environment where you work alongside like-minded colleagues to create a world-class customer experience that delights and fosters lifelong customers. You stay informed about the latest trends in the real estate landscape and keep an eye on emerging technologies to enhance every interaction with our customers, both internally and externally. Despite your forward-thinking approach, you remain grounded in the present and never lose sight of your goals.
**What is the role?**
We are looking for a Customer Growth Partner to join our Customer Growth team, redefining the meaning of partnership with CoreLogic for customer growth. You’ll use y our industry expertise to provide strategic coaching to our customers and support them to achieve success, identify improvements, remove obstacles, and foster great relationships.
Monitor and analyse account performance, providing regular reports and insights to clients and internal stakeholders. Identify opportunities for account growth and upselling, ensuring clients receive maximum value from our services. Stay up to date with industry trends and best practices, continuously improving our digital offerings.
**What will you be doing **?**
- Maintaining and developing existing relationships, with a customer-first approach and the desire to create a remarkable experience for them
- Identifying opportunities and ensuring customer satisfaction and success
- Consulting with stakeholders to ensure that our products and services are delivering value to customers
- Working closely with our Activations Team s to ensure a smooth transition from implementation to ongoing care
- Advising & coaching our customers on ways to improve processes and yield the most value and success from CoreLogic products
- Contacting disengaged customers to re-engage and improve value recognition, upsell and cross-sell products and services in order to increase average yield per customer
- Continually look for areas of improvement and development
- Ensuring processes and procedures are adhered to and identify areas for improvement
- Removing roadblocks for our customers and suppliers, making it really easy to do business with us
- Excellent communication, presentation skills and the ability to proactively connect and articulately engage in solution selling
- Taking ownership of our Digital Marketing Solution for our clients, to establish, implement and manage the customer journey, driving consistent results for our clients and CoreLogic
- Working closely with our Sales & Activations Teams to ensure a smooth customer experience fr
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