IT Support Officer

6 months ago

Greater Perth WA, Australia BaptistCare Full time

**Full Time Position**:

- **Based in Belmont Head Office with free onsite parking - **Potential for Hybrid working
- **Salary range $79k - $85k + 11% Super **depending on experience
- Salary Packaging** (claim up to $18,550 tax free salary) to all eligible**

**Why join us?**
- First class training and development opportunities
- Discounts on health insurance through HBF or Medibank
- Discounts on banking products through Bankwest
- Access to an Employee Assistance Program (EAP)
- Discounts at JB HI-FI & The Good Guys
- Accommodation discounts at Seashells Hospitality Group
- Access to our Wellness Program
- Values based organisation

**About your new role**:
As an essential member of the Information Technology and Communication (ITC) team, this role entails hands on ITC support, serving as the initial point of contact for Baptistcare Users regarding technology and communication issues.

Under the supervision of the Technology Services Manager, the IT Support Officer and Field Technician guarantees a strong emphasis on customer satisfaction and responsiveness to Baptistcare Users. This is achieved through delivering timely, dependable, and efficient support services for technology and communication needs.

**Duties**:

- Provides hardware administration tasks, including:
- Research and evaluation of hardware options
- Disposal of hardware
- Configuration and labelling of goods
- Security and maintaining stock levels on a monthly basis
- Packaging of goods for delivery to remote sites
- Reporting support issues and suggesting improvements
- Taking ownership of support tasks and ensuring timely resolutions
- Escalating support requests beyond agreed timelines or capabilities
- Collaborating with ITC service providers on technical and operational network issues, including tablets and phones
- Participating in weekly communication and regular strategy meetings
- Supporting fixed and mobile technology for local and remote employees

**Skills and Experience**:
**Essential**
- Bachelor’s degree in ITC/Computer Science or a related field
- Minimum of 2 years’ experience in an ITC Support role, with proficiency in Windows Desktop, Windows Server, and Active Directory
- Strong organisational and administrative abilities
- Demonstrated excellence in customer service
- Capability to undertake travel to various sites as needed
- Actively contributes to the continuous quality improvement of the organisation
- Alignment to our Values

**Conditions of Employment**
- National Police Clearance
- Valid Driver’s Licence (Car)
- Willingness to undergo a Pre Employment Medical
- Requires frequent travel to sites

**About Us**:
Baptistcare supports thousands of people across 90 locations in NSW, WA and the ACT. From humble beginnings in 1944, Baptistcare has grown into one of the nation's most respected care and community services providers.

We are a faith based, not for profit organisation that cares for families, communities and individuals. You may know us for our aged care services - we also give to the community through community service programs including domestic violence prevention initiatives non interest loans to those in need.

We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference.

If you would like to be considered for the role, click **“Apply”** and please provide the following:

- A Cover Letter addressing the job requirements/selection criteria
- Updated Resume

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