Client Success Manager

4 weeks ago


Maribyrnong, Australia HR Solutions Full time

PingCo is a SaaS provider that enables large telecommunications companies and its providers to manage and sell Voice to their customers. Established in 2011, PingCo has grown to work internationally with global customers.

Their engineers, systems administrators and solutions architects solve complex technology challenges and take organisations into the future. A role at PingCo means being at the forefront of technology, leading the way in the TaaS industry, working with experienced tech experts, and being supported to grow ideas and reach your potential.

PingCo is seeking a Client Success Manager to join their management team, lead onboarding of new customers and focus on ensure our software is best utilized to increase client benefits and sales.

PingCo are seeking someone experienced, driven, and motivated to join the team. The individual must have experience and qualifications in the field as well as the ability to work well in a team environment. With the opportunity of great mentorship, a great work environment and amazing opportunities for career development, this role suits someone who wants to build their career in the industry.

The PingCo team embody the companies’ values of Simplicity, Integrity, Passion, Innovation and Accountability. These values foster a strong team culture, and the new hire will be someone who can withhold company values.

**Key Responsibilities**:

- Become an expert in the product, TCAP to be able to upskill new users and convey the value of the product- Manage the end-to-end onboarding process involved in the deployment of TCAP for new clients- Rapidly understanding each client’s business requirements and driving them to realise a fast time-to-value from their investment as efficiently as possible through a curated onboarding process- Foster strong and ongoing relationship with clients built around enabling clients to maximise benefits of using TCAP over the full duration of their contract- Coordinate onboarding and best practise training on using TCAP to a variety of audiences- Strong focus on customer satisfaction and 100% retention from Sales to onboarding.- Present best practises in the industry to clients- Work closely with the executive management to ensure client feedback is heard and acted upon- Curating and articulating client success stories and sharing with the marketing team- Manage a team of Client Success Officers to reach the common goal of ensuring TCAP has happy clients getting the most out of the product**Key Company Expectations**:

- Showcase professionalism and consistently produces high quality work on or ahead of time
- Takes initiative, is a positive team member, and exhibits strong communication skills

**Essential**:

- Project management experience
- Proven experience and knowledge managing onboarding processes to large enterprise accounts at a SaaS company or similar
- Strong and professional networking skills
- Strong understanding of SaaS industry and Telecommunications Industry
- Strong stakeholder engagement skills with internal and external partners, proven record of client retention
- Mature and accountable approach to goals, targets and commitments to the business and to partners
- Driven and highly motivated professional who can operate within a plan but also show innovation and initiative
- Positive can-do attitude, strong communicator, trustworthy and a team player

**Desirable**:

- People management or own business experience
- Business, IT and/or sales background

**Company Perks**:

- Internal growth opportunities
- Workplace flexibility
- Close to public transport
- Ongoing training and career development
- Inclusive work environment, including the opportunity to be a part of the office Social Club and attend events, if you wish

**Job Features**:

- Job Category- IT and Services Industry- Job Level- Senior Level- Workplace- On-site- Salary Offering- $120,000 p.a.- Job Nature- Full Time



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