Client Services Coordinator

1 month ago


Brisbane, Australia Youth Justice Full time

**As the Client Service Coordinator, you will specifically**:

- Assist with the implementation of the Youth Detention framework, with particular reference to developing the capability of Youth Detention Centre staff in strengthbased practice and Trauma Informed Practice to assist in the delivery of quality Youth Justice advice and services. Provide evidence-based advice to the Youth Remand Centre leadership team on complex practice matters in the delivery of effective and quality Youth Justice services. Analyse performance data to identify trends and issues, consider systemic issues and the relationship between multiple performance measures in terms of the impact on service to clients. Provide supervision, coaching and mentoring to team leaders and other Detention Centre staff; to deliver a program of work with a focus on improving the quality of the casework and outcomes for children and young people in the Youth Justice system. Implement quality assurance mechanisms that support the monitoring and continuous improvement of services to detained young people, their families and communities. Develop enduring and productive service delivery partnerships to support service delivery outcomes, enhance cross-sectoral participation, training and development, and state-wide delivery and coordination of Youth Justice services. Establish and maintain systems, practices and standards to ensure effective coordination and delivery of Youth Detention services. Assist in the management of multiple projects including implementation as part of the on-going reform renewal agenda.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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