Advisor Freight Sales Support

1 month ago

Sydney, Australia Qantas Airways Limited Full time

Challenge yourself to provide operational and technical support to the Australia based freight sales team members and our customers.- Take an opportunity to grow and diversify your career- 12 month fixed-term position based at our Mascot Campus with a potential view for permanency.

The aviation sector doesn’t stand still. Challenged to adapt and change, we’ve responded by reinventing our customer experience, broadening our business and achieving what was thought impossible. This allows us to stand strong as the Qantas Group.

The Advisor Freight Sales Support is part of the team providing operational and technical support to all Australia based sales team members and customers. The purpose of the role is to provide the sales team support that enables the sales team to sell more effectively and focus their time on revenue generating activities. The position limits escalations beyond sales support by managing customer requests for support - providing the support or delegating to the most appropriate business area.

The role initiates and owns the streamlining of internal processes that help build or enhance customer relationships and manage internal requests for customer engagement/follow up. It has responsibility for ongoing/scheduled tasks as well as ad-hoc requests for support from the freight sales and leadership teams. Each task or activity undertaken should improve service delivery, drive continuous improvement or streamline operational processes. The role identifies, recommends and implements enhancements to processes both internally and externally.

In the role you will be required to:
- Provide superior knowledge and advice on all freight related products, services, policies and procedures and communicate to internal stakeholders and customers.- Maintain processes ongoing tasks (reporting, follow up of account managers, scheduled internal meetings etc) and conduct related duties (maintain agendas, meeting minutes, meeting rosters, reporting).- Respond to customer or internal requests for support that balance customer needs with internal revenue, operational and cost targets, relating but not limited to rates, pricing and customer claims (credits and shipment related claims).- Act as an escalation point above customer service on service issues, concerns or questions.

You’ll have:
- Great problem-solving skills.- The ability to work independently and as part of a team.- High attention to detail.- Fantastic negotiation skills.- Strong stakeholder management skills.- Ability to work under pressure and meet deadlines.- Proven time management and organisational skills.- Pro-activeness and confidence in decision making.- High degree of personal presentation, and professionalism.- Experience with iCargo, Salesforce and Microsoft Office suite is desirable.
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close: Thursday 6th April 2023

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