Customer Service Officer

**About the role**

We are seeking dynamic and motivated **Customer Service Officer** to join our team in the Greater Bank **Toukley Branch**. These opportunity is a **part-time **position, working **22.8 hours per week (08:50am to 5:05pm, Wednesday to Friday)**.

Our **Customer Service Officers **are highly respected and valued. We are seeking individuals who share the same passion and will be just as committed to delivering the outstanding customer service for our customers.

**What will your key responsibilities include?**
- Act as first point of contact, positively interacting with customers and building strong personal relationships.
- Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.
- Strive towards achieving personal targets.
- Work collaboratively to contribute to team and corporate performance expectations.

**What are we looking for?**
- Previous retail customer service experience, ideally from banking, retail or hospitality industries.
- Cash handling experience with an eye for detail and accuracy.
- Friendly and engaging approach with customers to be able to quickly identify customer needs and promote appropriate products and services.
- Proficient computer skills, and the ability to learn new systems.
- Positive attitude, with the ability to respond well within fast paced environment.
- Being able to adapt, with a willingness to embrace ever present change.
- Ability to work in a small team, while always encouraging those around you.

**About us**

Greater Bank and Newcastle Permanent are part of NGM Group. We’ve been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. We offer outstanding service and a real commitment to the community.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement; **recognition programs and employee referral program.