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Client Care Group Manager

4 months ago

Randwick, Australia s8 Full time

Working with animal health professionals that care
- Monday to Friday work (mínimal weekend cover)
- Customer Service Guru and leader required

**Why work for this Veterinary Hospital?**

Because you will be working for a group of clinics in Sydney, where you will be based at the Randwick clinic, and required only to travel to the other three clinics in North Sydney once every couple of months.

You will be working with a team of animal health and veterinary professionals that really care, and focus not only on patient and client care, but also team member care

**What will you do in this role?**
- You will be responsible for coaching, mentoring, and managing the overall day-to-day interactions of the teams within the clinic group, ensuring customers have an exceptional customer service experience, and work is delivered within the clinics core values and strategic outcomes.
- Your role with include working on customer service programs, people management, patient care, retaining and growing current clients, and role modelling the leadership behaviours that create a high-performing and engaged culture.
- You will have the following key areas of responsibility - administration/office management, customer service, operational excellence, patient care, and people and culture.

**Who is this (people-first) business?**

This practice is an independent small group of clinics located with the main clinic based in Randwick, and the three other clinics located in North Sydney.

They offer the best in veterinary medicine and care including preventative and general veterinary care, innovative specialised surgical procedures, boarding, and grooming.

They pride themselves on being professionals who care about their patients and clients and consider them part of their family. They take their time to get to know the pets and give the best possible care when the pet needs it the most.

YOU That is, if you are
- A Veterinary Nursing background is desirable, although not mandatory - an animal health background though will be highly considered
- A customer service and care guru Someone who is able to help pull a team together to provide the best patient and client care as well as developing a collaborative and successful team culture
- Someone with coaching, mentoring, and management skills in customer and client care
- Someone with administrative and operational expertise
- Someone who values people and culture, and enjoys building team morale and success
- Someone who is accountable, willing to learn, customer and patient focused, has integrity, and shows initiative
- An above award salary (negotiable) ranging from $70,000 - $75,000, plus superannuation, depending on experience
- Working within the Randwick location, with only quarterly visits/travel to the Northern Sydney clinics
- Using your veterinary nursing or customer service background to lead a team to success
- Continuous Professional Development opportunities and room for growth
- Working Monday to Friday (8 hours per day during business hours), and only the occasional fill in weekend work if required to support the team
- Working for a company who care about their clients, patients, and staff

This is
**your **moment.