Kelly's Bar and Kitchen Supervisor

3 weeks ago

Penrith, Australia Panthers Penrith Full time

**Join an industry leader**:

- ** Internal & External training opportunities & paid training sessions**:

- ** Internal promotions & transfer opportunities**:

- ** Career development opportunities**:

- ** Discounts on merchandise & at our restaurants**:

- ** Excellent working conditions, comfy staff room & free parking,**

**Panthers **Penrith **are seeking an enthusiastic, dedicated and customer focused individual to join their friendly team.**

**About us **

Located in the heart of Penrith, across the road from **Panthers Stadium**, Panthers Penrith is your world of entertainment, boasting 11 restaurants, 7 bars, multiple functions, meeting and event rooms, including EVAN Theatre, our world-class 900 seat theatre that attracts International and Australian music artists. We have so much fun happening every day of the week.

**Panthers Penrith** is one of 5 venues within the Panthers Group, one of Australia’s largest entertainment groups, and is home to the mighty Penrith Panthers NRL team.

**About the Role **

We have an exciting opportunity available for a passionate and energetic individual to lead our front of house catering team and manage the day-to-day operations of our restaurant, café and bar. Being part of a collaborative team, you will lead, motivate and develop your team and inspire them to deliver an exceptional customer experience whilst also ensuring a clean and safe environment for our employees, members and guests. We are looking for someone who shares our positive ‘can-do’ attitude and is ready to jump straight into the position.

**Your main duties and responsibilities would include, but are not limited to**:

- Maintaining high levels of customer service to our members and guests at all times;
- Managing the day-to-day operations of Kelly’s Brasserie;
- Shift and staff management including performance management and disciplinary action;
- Assisting employees and customers with any enquiries;
- Ordering of stock;
- Rostering of staff and managing staffing levels;
- Managing conflict resolution and customer complaints;
- Completing Daily Shift Reports and following up on corrective actions;
- Daily cash reconciliation, handling and processing;
- Develop strategies to help drive financials and revenue for the business;
- Ensure all areas are presented and cleaned to a high standard at all times;
- Ensuring the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met at all times and;
- Adhering to Panthers policies, procedures and legislative requirements.

**About you **

You will excel in a multi-skilled team environment, and enjoy providing magnificent customer service. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays.

**To be successful in this role you would need to possess the following**:
Essential skills & competencies:

- At least 2 years’ previous experience in a supervisory or management role within the hospitality industry;
- Fantastic written and verbal communication skills;
- Exceptional shift management and customer service skills;
- Ability to deal with complex situations and make effective business decisions;
- High standard of personal grooming;
- Food, wine and beverage knowledge;
- Current RSA and RCG qualifications and Food Safety Supervisor Certificate are required and;
- Relevant qualifications in Hospitality and/or Management would be advantageous.

**We’re looking for community-minded people who will make our members and their guests their number one priority. We want people with energy, enthusiasm and a positive can-do attitude.**

**If that sounds like you, we’d love to hear from you**

**APPLY NOW**

No recruitment agencies please

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

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